1.7.10.0 and 1.7.11.0 Crashes On Load When Activating Packages

Sim Update 5 Beta | MSFS 2024 CTDs
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ISSUE DESCRIPTION

Description of the issue: SU5, 1.7.10.0 CTDs on loading during “Activating Packages…” phase. This happens every time.

Weather settings: Live Weather

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Every time an attempt is made to load the sim.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Downloaded the most recent beta 1.7.10.0.

  2. Click the MSFS 2024 icon to start the sim.

  3. Get the new dialog box:

    2026-03-10
    2026-03-10806×549 35.3 KB

  4. If I simply wait without clicking, I get a CTD within 7-8 seconds.

  5. If I click “Continue”, I get a CTD when at “6% Activating Packages”, rarely at “7% Activating Packages”. If I click “Safe Mode”, I get a CTD at “6% Activating Packages” most of the time, but sometimes at “2% Registering Packages”.

NOTE: I have not had this happen with any previous stable or Beta version. I tried with all Community and Official (and 2024 specific folders) renamed. Did not make a difference. I even tried renaming the “Packages” folder to “OLDPackages” and it did not make a difference.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using:

[PC Only] Are you using Developer Mode or have you made any changes to it?NO

[PC Only] What GPU (Graphics Card) do you use?AMD rx6650xt

[PC Only] What other relevant PC specs can you share?Ryzen 5600x, 32GB

MEDIA

Please add a screenshot or video of the issue occurring. (Above)

Here is the log:

Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffa406f8843010
P3: fffff8021d48a790
P4: 0
P5: ffffa4070bd78080
P6: 10_0_26200
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20251117-1818.dmp
\?\C:\WINDOWS\SystemTemp\WER-426850984-0.sysdata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4805ab87-ccfb-451b-8174-1a23e50152f5.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.47ffa88c-d633-43e6-ad5f-4862522602db.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.eca5b723-b924-4b68-805d-6309cb19152c.tmp.txt
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.8207da6d-7ddf-40f5-b5ae-469f0acbddb0.tmp.xml

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_ad73a6c55bfdf211f631161e2a80d1935e826b6_00000000_32879259-8d8b-45a2-b4d2-73346e7cce96

Analysis symbol:
Rechecking for solution: 0
Report Id: 32879259-8d8b-45a2-b4d2-73346e7cce96
Report Status: 2051
Hashed bucket:
Cab Guid: 0

3 Likes
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If any addons in your community folder, have you tested with an empty one ?

1 Like
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Yes (renamed them). Please see above as I’ve added information, including the log file.

1 Like
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I have the same problem, rx6750xt.

I need disable fg

3 Likes
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Are you saying if you turn OFF Frame Generation in the AMD app, that things work? If so, I checked and do not have Frame Generation turned on in the AMD app. I have been using FSR3 in MSFS 2024, however.

1 Like
6

After more attempts to load MSFS 2024, made some modifications to the bug report above. Also tried a Repair of MSFS, which was successful, but made no difference. Still can’t load the sim. I have made no changes to the simulator or Windows 11 settings, and have not installed any new programs/apps since I used MSFS 2024 yesterday evening. The only change was the download and install of the latest beta version.

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Ultimately you could try the following:

  • If you have an antivirus, temporally disable it
  • Opt out from the Beta
  • Uninstall/reinstall the sim
1 Like
8

Downloaded 1.7.10 2 days ago, game keeps crashing on the initial video loading page.

2 Likes
9

Same issue. But with AMD RX 6800 XT in case it matters. Cannot load sim anymore, as reported by OP.

3 Likes
10

Same,the game Really crashes in the video at the beginning

1 Like
11

Try.

Edit usercfg.opt file

Open usercfg.opt file via notepad.
Delete all lines between {Video and the closing } bracket.

image
image662×1030 68 KB

Save the changes to the file, then launch MSFS.

1 Like
13

Thank you for the bug report.

We have created an internal ticket to see if our team already has this logged, and if not they will attempt to reproduce the issue and create a new bug report. This item is now marked as feedback-logged. If there is an existing bug report or one is created, we will move this thread to bug-logged.

1 Like
14

I suspect this is an issue only with certain AMD adapters. I’m not seeing this issue with any of the nVidia setups I have.

4 Likes
15

Thanks for the suggestion, @TenPatrol! I tried it and it didn’t result in any different behavior, unfortunately.

1 Like
16

Our team mentioned that this crash seems similar to one that was recently fixed, but to confirm, would those affected try to delete their USERCFG.OPT file, relaunch the sim, and see if the crash continues to repro?

2 Likes
17

Tried deleting USERCFG.OPT. Same results. Can’t load the sim beta.

1 Like
19

I’m suffering the same issue. RX6800XT here.

Already tried:

  • Deleting streamedpackages folder and content.xml
  • Repair the game through Xbox app
  • Unninstalling it and installing again

Same result, CTD while launching it.

2 Likes
21

Same issue here. AMD RX 6900 XT. Deleting UserCfg.opt still CTD.

Also with empty Community Folder.

2 Likes
22

Since it appears to only affect older AMD GPUs, I would suggest using DDU in safe mode to perform a clean uninstall of the drivers and install driver version 25.12.1 and see if that resolves the issue

1 Like
23

I am on 25.9.1 (the latest 100% stable one) and same issue