[2024] When selecting free flight, unable to fly if airport information is unavailable

[Tenawa]

Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

2 tags are required - add them in the tag section next to the title above:

• One for iteration (msfs-2020 or msfs-2024)
• One for platform (ms-store, steam, xbox, or xcloud)

Feel free to delete this quote section after adding your appropriate tags.

SIM INFORMATION

• Microsoft Flight Simulator 2024:
  Microsoft flight Simulator 2024

• Version Build Number (Where do I locate that?):
  Release Version

• Game Platform (Exampe: Steam, Xbox, MS Store):

Steam / PC

ISSUE DESCRIPTION

When selecting free flight and clicking on an airport, if the airport information can’t be loaded in, it’ll prevent you from flying.

1. Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

Yes.

2. ICAO, coordinates (DevMode > Debug > Display position), or specific location:

Teeside Durham Airport, UK

3. Description of the issue:

Currently it looks like the sim is having issues with loading in airport information for some airports, preventing those airports to be used because it leaves the “Fly” button greyed out.

FREQUENCY OF ISSUE

How often does this occur for you? (Example: Just once, every time on sim load, intermittently)

Depends mainly on the airport.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue.

1. Go to free flight
2. Use airport EGNV or any more local airport that is not a major airport
3. Notice how if the airport information (ie available runways etc) aren’t loaded in - the sim doesn’t let you depart from that airport

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

1. What peripherals are you using, if relevant:

N/a

2. [PC Only] Are you using Developer Mode or have you made any changes to it?

No.

3. [PC, MSFS 2020 Only] Are you using DX11 or DX12?

N/a

4. [PC Only] What GPU (Graphics Card) do you use?
   Nvidia GeForce GTX 4080

5. [PC Only] What other relevant PC specs can you share?

N/a - this appears to be a streaming issue

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

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For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

[THMSFG]

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
• I have the same problem, when selecting many, many airports, the “go fly” button is greyed out. Examples where it doesn’t work: KLGA, KJFK (can’t select runway or gate), where it works: KTEB. So I agree with the op, seems to be an airport-specific problem.

If relevant, provide additional screenshots/video:
•

[Zeanuck]

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes I have the exact same issue, only since today (Nov 28) I have not been able to select any airports, nor start any flights.

In addition to airports listed above, I not able to select ANY airport.

Provide extra information to complete the original description of the issue:
• I have removed the community folder and any addons. I have shut down my computer and reloaded sim at least five times, and still unable to select any airport, or click on the fly now button which is unclickable.

Additionally, when shutting the sim down, it freezes my entire computer which then requires a Hard ReBoot. With the below error

If relevant, provide additional screenshots/video:
• In the screenshot below, note one of the default aircraft with KSEA. Note the buildings loaded but no parking positions, or even the runway is available. Note also, that the “Start Flight” button is unclickable.