747-800I STAB/RESERVE fuel tanks not working!

747-800I STAB/RESERVE tanks still do not work. I think this is a basic thing that really should be fixed. After a 10 hour flight last night my main tanks ran out of fuel where the FULL reserve tanks should then take over but this did not happen. On top of this after the engines had shut down I lost all control of the yoke and could not even perform an emergency landing.