A310 Doesn't Appear in Aircraft Selection Menu-Solved

[EpilepticMuppet]

Hi All,

Hope someone can give me some pointers here, I can’t get the A310 to appear in the aircraft selection menu, i.e. I can’t select it for a flight or view it in the hanger.

Things I’ve tried:
1 - Empty Community folder
2 - Uninstalled then reinstalled from Content Manager
3 - Manually deleted (from explorer), then let it redownload and update at startup
4 - Uninstall the enhanced package

Does anyone have any ideas or thoughts on what I could do to get it to show up?

Many thanks,

[TheSevenflyer]

Have you tried the sim in Safe Mode?

[EpilepticMuppet]

Ah, hadn’t thought of that…

Nope, running in safe mode doesn’t make it appear.

Just a quick question, I’m less familier with the file layouts in MFS (compared to P3D), does this look about right for the contents of the microsoft-aircraft-a310-300 folder?

Many thanks,

[TheSevenflyer]

I have one difference in my installation, the contents of the bottom pic should be in a folder called microsoft_a310_300 and that folder resides in the Airplanes folder (which you have shown in the middle pic).

[EpilepticMuppet]

Yes, sorry, that’s what I have, I’m curious as to why there’s no aircraft.cfg in that last pic though, is that normal?

[TheSevenflyer]

Yes, that is the norm for aircraft that are encripted by MSFS.

[EpilepticMuppet]

Ah, OK, thanks. I’m stumped then…

[TheSevenflyer]

I found this support article, it may help:
https://flightsimulator.zendesk.com/hc/en-us/articles/360019984319-How-to-troubleshoot-an-aircraft-missing-from-the-hangar

[EpilepticMuppet]

Thanks very much for all your help, I’ve sorted it.

That guide was very thorough but after going through it and the associated Windows/XBox Game thingamajig stuff, it still wasn’t working. However, it made me realise that this is probably a user/login/credentials type problem…

What solved it in the end was a simple, log out of my xbox user (which kicks you back to the beginning of MFS) and log in again. On doing this, hey presto! everything reappeared (I’d also lost a few other aircraft that I hadn’t noticed earlier).

So thanks again for all your help and advice, I really appreciate it.

[TheSevenflyer]

That’s indeed good to hear!