Accessibility settings page and graphics/contols reset every time

User Support Hub Install, Performance & Graphics
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ISSUE DESCRIPTION

Description of the issue: FS2020 starts with accessibility page, then choose graphics settings, and resets my control settings. The fixes by TenPatrol in the discussion forum have not worked.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Every time I start the sim.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue: Start the sim.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using: X56 HOTAS, T-flight rudder pedals

[PC Only] Are you using Developer Mode or have you made any changes to it? No

[PC, MSFS 2020 Only] Are you using DX11 or DX12? DX12

[PC Only] What GPU (Graphics Card) do you use? NVIDIA RTX 4070 Ti SUPER

[PC Only] What other relevant PC specs can you share? AMD Ryzen 7 3700X, Win 11

MEDIA

Please add a screenshot or video of the issue occurring.

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Hi @FlyMe2Dunoon ,

Thank you for this report. We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

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Have you went through this support article ?: [KNOWN ISSUE] Authentication/Insert Disc/Logbook Lost/Unable to sync with cloud etc
If still an issue, I would recommend to create a zendesk ticket (https://flightsimulator.zendesk.com/hc/en-us/requests/new) to get direct support from MS support team.

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Do you happen to know when this will be fixed? I’ve been without a logbook for 4 years and countless zendesk tickets.

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Unfortunately not.

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I opened a Zendesk ticket. They suggested making sure that all XBox entries in ‘Services’ are set to automatic (they weren’t), and checking that the UserCfg.opt file was NOT set to read-only (it was). I made the suggested changes, rebooted the PC… still the same issue persists.

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Perhaps an unnecessary remark. When you start with the Xbox on PC and then go to my library / my games, click on the FS2020 image. A new page opens, between the image for FS2020 and the start button, you can see the synchronization. If not or any percentage under 100 then that would be the cause. I have the problem every few weeks (new install game bar, xbox app, to log in and out to the store and xbox app,and the synchronization is successful again and all settings are back). The UserCfg.opt (read only) is not important.