I already made the mistake of not buying the highest edition when I bought the game but that’s on me. I decided to bite the bullet and just upgrade from the ingame store.
I bought the premium edition because it was the most expensive. Turns out the premium deluxe that comes with 10 airports and 10 planes is cheaper than the premium edition that comes with 5 planes and 5 airports. Steam denied my refund request because it’s an ingame purchase.
I submitted a ticked to zendesk to see if I can get the issue rectified. Has anyone else who’s had this issue resolve it. The whole upgrade process seems very confusing.
Any help or advice would be well appreciated.
EDIT: Zendesk contacted me and gave me the deluxe edition. Thanks for your help guys.
Yeah, the pricing is absolutely ridiculous. The upgrades cost more than the standard game, it makes absolutely no sense. And the premium deluxe with the most content is cheaper than the deluxe. It should be illegal to price and name products that misleadingly.
Anyway, I tried buying the premium deluxe on Sat morning but never got the product as the purchase failed in marketplace. The money was deducted from my account by Steam and converted into these “sim credits” which were promptly consumed. So get in the line, I’ve been waiting for zendesk to get back to me since Saturday.
Ha, the very moment I had sent the rant that nobody had contacted me, I received an email where they said the premium deluxe was redeemed to my account. Started the sim and lo’ and behold, there it was to download
Best of luck !!! I feel your pain !! I noticed the difference in price when I decided to upgrade my MsFS and would probably have lost my mind if I bought the wrong one !! But honestly, it is a good choice to upgrade
First of all, good luck. When the game first came out, I went to GameStop and told them I wanted the best version of the game I could get. I knew nothing about the price differences between the packages so they charged me, I left with the code.
I get home and install the game. I didn’t get to actually play the game for like a week or two though because of the whole Flight Stick shortage and people charging $600 plus for a $200 setup. Once I finally got my flight stick, I went to go play the game and realized two of the planes I wanted were not available for me to fly.
I contacted everyone. Put in tickets with Xbox, who the code was through. Their Zendesk, and I kept calling Game Stop customer support trying to resolve it. Xbox would not help, said the problem was in Game Stop’s court as they were the ones to handled the original purchase. Asoba support would not help and told me I had to pay for the entire game again and the package I wanted. Gamestop would not help either as they didn’t have any kind of ‘upgrade option’. So they pretty much confirmed what Asoba was saying, I would have to buy the base game and the upgrade all over again.
It took me calling and ■■■■■■■■ for two weeks before the local GameStop I bought it from finally just allowed me to purchase the game at the difference from what I already paid. That in itself took me calling GameStop support for the 15th time and the lady being tired of being on the phone with me so we three way called the local store and she authorized them to sell me the Premium Deluxe or whatever the hell they called it for the difference from what I already paid.
Eventually Asoba finally responded. They don’t allow you to upgrade. If you buy the standard package they expect you to buy the WHOLE thing at the standard cost if you wish to upgrade. Which is by far the dumbest thing I have ever heard of with a game. They were not even willing to help so luckily GameStop resolved it for me.
I wish you the best of luck. But I doubt you will get the results you want. It took me a month of calling EVERYONE to get everything settled.
That may be true for Steam or some other gaming platform but the code I bought through GameStop was through the Xbox Marketplace. If you read through what I said, I bought the game but was unaware I wasn’t going to be able to find a flight yoke for about 2 weeks. Because the amount of time that had passed since I bought it, although I did not play it at all, they wouldn’t do a refund since it was a digital game code and GameStop can’t remove things from your Xbox account.
