Yes, I tried all that. I even turned to my fairy godmother and consulted my crystal ball. No joy.
I suppose when you grow as big as MS, you can afford to ■■■■ off your paying customers.
This software (app) ? is garbage. Doesn’t work. I want a refund.
Good luck with that too.
We need to take out a class action to get our $$$ back from these thieves.