All - Thank you all for the "understanding with TS and quality at ASUS, yes! I realize not all their products suffer from bad components or Manfacturing. But the case history I have, plus the MB example above prove, ASUS is having some issues sorting things out. I also think bar none, that Costco Wholesale and Amazon have the best CS I have experienced, but, “PEOPLE” make up the front line in CS and we are all different. I do my best to be tolerant of them and I also understand that the following is in play here: (they have a job, and maybe at the lowest rung of the ladder)
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If in a chat session, that is a one dimensional conservation. They cannot see/hear your inflections, they only see the words typed on the screen. Being as descriptive with our words helps them understand the issue. I could relate my experience in chat with Linksys, but, we overcame it, and were able to solve my issue, it’s possible, but I have to be very long suffering to make sure both of us are on the same page and sentence. It is sometimes a bother, me being an IT person, because I get ahead of the person on the other end, anticipating what we are heading into, and then come to realize they hit a stop sign and turned left, leaving me going straight ahead.
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If on the phone, they might hear the sounds of your voice, but, they cannot see your facial expressions to understand the level of frustrations we feel trying to sort out the issue. I like phone support better, but, if the other person just “aint in the mood to fix it, it won’t happen”. If I run upon a roadblock, I immediately ask to speak to the next level of support or the shift supervisor, that usually resolves it 90% of the time. We all have bad days, so I wait one day and then try again. With KB it was a done deal, I was not going to pay any more money to make this work, anticipating, down the road, it was going to happen again. Too many reports of bad keys surfacing presently.
This is a great forum 99% of the time, and again, thank you for the recommendations. Back to the Logitech G910 for now. Dell used to have a great little keyboard when I was working, they were tough. For the next one, I am going to touch each and every one before I buy it, so I will have to find local outlets because getting online/shipping - then not liking it/shipping back is a lot of work from where I live. Again, thanks to all.
To those who think “it’s just a keyboard”, that is true, but, I type a lot, and in MSFS and Xplane, some things have to be done on the keyboard, so I want it to be tough for those instances I need it to do a ‘thing’. I expect, those who game professionally, (if they bring their own stuff) have equipment, that is bulletproof because, there performance in that arena can make or break them fast. At the Comsumer level, is our stuff as good? Or is their a difference in any of it. For me, Logitech (aside from their trackballs which work fine for me) I am not fan much, quality is medium to poor, longevity is also not their either. Their stuff was better years back, today, not sure.