My best story recently involved, of all things, HP.
I bought a Reverb G2 VR headset, and couldn’t get it to work.
I called, expecting to be shuttled around and double-talked, but I got a guy on the phone right away, and when I told him the problem I was having, he asked, “Do you happen to have an RTX 3090Ti?”
“Why yes, I do.”
“That’s the problem. Those just don’t play nice with the G2 and DisplayPort, due to the Tesla architecture in the Ti chipset.
Simple solution is to buy an inexpensive DisplayPort repeater and a short DP cable.”
Sure enough - problem solved.
I was impressed that he didn’t read from a pre-packaged troubleshooting flowchart. The tech actually had a knowledge base that quickly and accurately diagnosed the problem, and provided a workable solution. Yeah, it cost me an additional $40 to get it working - a price I was willing to pay.