It is a matter of ASOBO computerspeak terminology.
Solved in that speak doesn’t mean solved in the terms others would think.
Here is a quote from the Zendesk faq.
Ticket Statuses Explained (Bug Reports)
- Open: The report is in the queue. A bug report will remain open until it’s updated or marked as solved.
- Awaiting your reply: Our team contacted you to request more information and is waiting for your reply.
- Solved: The bug report has been handled—our team has recorded the bug in our internal bug and issue tracker. Please note this does not mean you will see the bug fixed in the next update, but has been recorded and prioritized accordingly.