ATR-72 While trying to integrate my SimBrief ID into the EFB, can not use Enter

User Support Hub Aircraft & Systems
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1

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2 tags are required: One for platform, and one for aircraft.

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the Community Support section.

No

Which aircraft are you reporting an issue about? (Please also add the proper tag for it)

ATR 72-600

Which aircraft version are you experiencing this issue on? (You can find this listed in the Content Manager under the Aircraft Name)

ATR 72-600

Brief description of the issue:

While trying to integrate my SimBrief ID into the EFB of the Aircraft a problem occurs. It does not let me press ā€˜Enterā€™. Briefly explaining, I move my mouse around trying to press ā€˜Enterā€™, but it only presses the ā€˜Backspaceā€™ button. I tried contacting MSFS support, they said it was a peripheral issue but it doesnā€™t seem like it

Provide Screenshot(s)/video(s) of the issue encountered:

Detailed steps to reproduce the issue encountered:

Boot up MSFS2020 on your Pc;
Wait 4 minutes for it to load;
Choose an Aircraft (in this case the ATR 72-600);
Choose a location to spawn the Aircraft (in my case was: LPPD);
Wait another 2 minutes for it to load;
Spawned at night (Local time, live weather and time provided by Azure);
The issue revolved around the EFB, tried to integrate SimBrief on my Aircraft, but couldnā€™t;
Logged off the game

PC specs and/or peripheral set up if relevant:

Asus Vivobook, i7 intel chip, 16 GB of RAM, 64-bit operating system, Windows11, 1 TB of internal storage, and 2GB of VRAM (The last one doesnā€™t comply with minimum requirements, but I managed that in the in-game settings: low graphics, no AI planes, all to make a smooth as can be experienced);

As for peripherals: I have a Thrustmaster T.16000M Flight Pack, not much to discuss about it, great value for money tho (not sponsored)

Build Version # when you first started experiencing this issue:

1.35.21.0

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OPā€™s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

2

In the Aircraft Version at that moment, I didnā€™t know the version so I just put the aircraft variation. It is indeed version 1.0.31. Sorry for the inconvenience

5

Sure. My Zendesk ticket number is: 203735

6

You mention you did not remove your mods and addons.
Does this still occur when they are removed?

7

Even with the mods removed, the problem still occurs. (I just checked)

8

Do you have any other peripherals beside the Thrustmaster, and did you try with it (them) unplugged?

9

It did work now. Must have been a peripheral thing. I will create a new profile for my Thrustmaster Controls. Thanks a lot, kind human. Godspeed

10

I have the same issue even when following the solution stated above.

I have done the following to double check:

  • Removed all mods from community folder
  • unplugged all peripherals from computer

All the other click spots for the number icons and backspace operate and provide a positive feedback with the change in colour via the mouse hover over apart from the enter key.

11

furthermore I think the ENTER button on the EFB for the Simbrief login has been bound to the ā† button, checking with the hover over triggers - as soon as the mouse moves over the ENTER button, the backspace (<ā€“) button i

12

Do you have the same issue if you follow the OPā€™s steps to reproduce it?

yes

Provide extra information to complete the original description of the issue:

exactly the same issue

If relevant, provide additional screenshots/video:

13

Do you have the same issue if you follow the OPā€™s steps to reproduce it?

Exactly the same. Enter Not working at all

Provide extra information to complete the original description of the issue:

Uninstalled all Liveries, even the plane and reinstalled it. All periphals diaconnected

If relevant, provide additional screenshots/video:

14

I have this same issue on a fresh MSFS installation on a new computer.

This comment ATR-72 While trying to integrate my SimBrief ID into the EFB, can not use Enter - #11 by rndmnsty
should gain more attention, I can confirm this happening.

Sad to see this issue not being fixed almost 11 months after being reported.
Why would I purchase MSFS2024 in face of such negligent support?

15

Can anyone help please I donā€™t think simbrief given altitude is accurate for me last time i had a flight plan From CYOW to CYYZ it is 1 hour flight but it tells me to maintain cruise altitude FL0360 am confused can any one send me a screenshot where exactly the cruise altitude list is in the simbrief there is no possible way to maintain that altitude for this short trip tnx

16

did you notice the title of this thread?

Your question is completely off topic. You are not even on the right forum site. Simbrief is hosted by navigraph.

Thanks!

17

Do you have the same issue if you follow the OPā€™s steps to reproduce it?

YES

Provide extra information to complete the original description of the issue:

Exactly the same issue tried without liveries installed and with

If relevant, provide additional screenshots/video:

18

I have exactly the same issue, Iā€™ve used the ATR since release and has been one of my favourite aircraft, I have never had this issue fortunately as it has kept me logged in on the simbrief tab since day 1.

Since the lates update in 2024 I have been logged out of simbrief on the tablet and now I cannot log in at all the mouse will only select Back even when hovered over enter. Iā€™m saddened that this issue has actually gone on for so long with no fix, hoping somebody has a work around so I can get back into one of my personal favourites.

19

Getting this issue as well. unplugging devices doesnā€™t work

20

Maybe you donā€™t actually have to hit enter? I was pulling my hair out here also but I entered my ID (changed to 9999999 here in SS) and I was just mad clicking all around (because also the buttons at the TOP do not work most of the time) and suddenly (IMPORT OFP) imported my flight plan.

But it remains the case that you cannot hit enter, when you hover over it the backspace button lights up and clicking will just backspace over your entry.

Very buggy and clearly still needs to be updated for MSFS 2024.

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21

Althought I strongly concur that the sim feels laggy, has some rough patchesā€¦

The thing that worked for me, atleast, was:

  1. Open the planeā€™s tablet
  2. Enter your SimBrief ID (ex. 1111)
  3. Click out of said screen (like in your mouse irl)

Worked out for me, give it a try :slight_smile:

22

I did not use this plane since months. Now in SU3 beta I can not enter the pilot ID (Enter button does not work). Also IĀ“m not able to switch on ground power or open the doors via the aircraft menu on EFB.