ATR GPU not visually connecting

ISSUE DESCRIPTION

The DC and AC GPU are now split, which is good (in real live, AC GPU is never used, only for maintenance purposes). However, the GPU service panels remain closed and neither GPU visually connects.

FREQUENCY OF ISSUE

Always.

REPRODUCTION STEPS

On the tablet, select either / both GPU(s), observe not connecting visually to aircraft.

YOUR SETTINGS

Not relevant.

MEDIA

On the ATR EFB I don’t get the choice of connecting ground power as they are greyed out. No GPU visible outside the aircraft either.

Hmm, parking brake not set? Or maybe chocks need to be in place?