Log out of your XBox account via the Game Bar, restart your box, then launch the sim again. You’ll be prompted to log in again. If that doesn’t fix it, then it sounds like a Zendesk issue.
Log out of your XBox account via the Game Bar, restart your box, then launch the sim again. You’ll be prompted to log in again. If that doesn’t fix it, then it sounds like a Zendesk issue.