Both instances crash

Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

3 tags are required - add them in the tag section next to the title above:

  • One for iteration (msfs-2020 or msfs-2024)

  • One for platform (ms-store, steam, xbox , or xcloud)

  • One for aircraft if related (start typing in your aircraft name in the tag section and pick correct option)

Feel free to delete this quote section after adding your appropriate tags.

ISSUE DESCRIPTION

Description of the issue: Crashes in Safe Mode

FREQUENCY OF ISSUE

Every time open MSFS2020 on an instance on two computers (one MSFS 2020 on each). No issues over several months except with this latest update today.

Two different PCs, 2 different CPUs, different apps, Windows 11 (current update on each PC), same GPU in each (installed at different times), restarted each PC, crashed at the same time lapse (during world update but hadn’t loaded the aps from the EXE.XML file.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Start MSFS 2020 (one each on 2 I7 PCs) PC1 Fault Bucket Id: 0x5DF8 Fault Offset 376A0 Ex Code x0000005

  2. PC2 Same as above except Fault Bucket Id: 0x21E4

  3. Both faults after latest update

[PC ONLY] FAULT BUCKET ID

See above

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it? No

[PC, MSFS 2020 Only] Are you using DX11 or DX12? DX11

[PC Only] What GPU (Graphics Card) do you use? Both have a GTX 5060 with 12 Gig

[PC Only] What other relevant PC specs can you share?

MEDIA

Just quits.

It was not solved. Error in reversing the tag.

3 posts were merged into an existing topic: MSFS 2020 CTD during loading with or without NVIDIA app installed (DX11)

We already have a forum topic about this bug - CTD during MSFS 2020 loading. Here’s the link to the thread:

https://forums.flightsimulator.com/t/msfs-2020-ctd-during-loading-with-or-without-nvidia-app-installed-dx11/732584

There’s currently a workaround available and even several of them.

Before trying any workaround, please make sure to participate in the linked thread to confirm you’re also affected by this bug.

Here come the workarounds (click to expand)
  • Open the UserCfg.opt file, change DX11 to DX12.

To do this, you need to edit usercfg.opt file and modify the line
PreferD3D12 0

Change the number 0 to 1

and save the changes.