Hi Everyone I want to clarify a few things.
Duplicate topics are a clear violation of the Code of Conduct, and while it is not something we are not likely to issue a formal warning for, there are some negative repercussions for the community when the forums get swamped with a dozen topics for one issue.
Creating Duplicate Threads
Forums can be a great platform for open discussions, and we want all the people interested in a topic to be able to engage with it in a meaningful way. One way to facilitate this is to use the search feature before creating a new thread. You can imagine what would happen to the forums if everyone created their own thread for every popular topic.
Generally speaking, it is less work for people to find the information they are looking for if it is in one place. More posts make the search results get messier, and of course, each title can only be used once so I’ve recently dealt with flags where we’ve had a topic with the title some thread title
and then subsequent topics with the title some thread title 1
or some thread title !
.
Further to that duplicate topics cause issues within the #self-service:bugs-issues and #self-service:wishlist subcategories. If an issue has more than one topic we run the risk that the votes will be split and this reduces the chance that the issue will climb the ‘top votes’ filter.
Even if one of the threads rises up and gets noticed, there is the potential for useful comments and discussions to get lost in the other thread which probably hasn’t received as many votes.
The moderator team works hard to merge duplicate topics, but when we do this, votes are lost, this is a limitation of the forum software and there isn’t anything we can do about it.
Furthermore, we have 10 moderators, each one is a paying customer who also volunteers to help out, many have full-time jobs and families and can’t dedicate piles of time to the forums. Compare the small number of volunteers to the large number of posts in a given day (6,597 on the 17th), we do get swamped.
Moving away from duplicate topics, I saw a user asked for better muting options. Discourse is open-source software, you can go to their forums https://meta.discourse.org or their GitHub repo to make suggestions, or if you are a Ruby developer you can contribute to their repo.
The forums do ship with good notification filters. You can ‘Mute’ categories, users and tags. You can find these settings by clicking on your profile picture on the navbar, clicking the cog and clicking on preferences.

My big plea to users is that you use the search function before creating duplicate topics. In recent days I have seen 5-10+ topics on single issues, this will create issues. I am not suggesting users shouldn’t be allowed to voice their frustration or concern, I have no problem with them doing so so long as they stick within the Code of Conduct, and that goes for all users regardless of their opinions.