Broken jetways at some airports

https://forums.flightsimulator.com/t/discovery-jetways-seems-to-be-fixed-on-the-current-su15-beta

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In fact it is not fixed in SU15, I’m in the beta.
The linked post above is wishful thinking

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NOT FIXED. SU15 updated, image taken 25/05/2024, EIDW. Just arrived to broken jetways. Default Dublin with GSX.

Do you have the same issue if you follow the OP’s steps to reproduce it?

Cannot repro @AndyXPO EIDW Screenshot. Jetways are OK on my PC.

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Partial Specs & current settings:
Build: SU15 (v1.37.18.0)
3rd-Party Addons: None, Community Addons: None
Flight configuration: Multiplayer: All Players. Traffic: Live, Weather: Preset - Clear Skies
i7-12700K (No overclocking or undervolting), 32 GB 5200 MHz DDR5 CL40, Intel Arc 770 (16GB, v31.0.101.5445).
Graphics Tab: Full Screen 3840 x 2160 TAA, Render resolution - 100, AMD Fidelity - 150, VSync - On, FRL - 33% MRR (120 Hz), HDR10 - On, DX12B, TLOD @ 400, OLD @ 200, Motion Blur - Off, Other settings - all Ultra (Water Waves & Glass Cockpit Refresh Rate @ High).
Traffic Tab: Aircraft Traffic Type - Real-Time Online, Slider Settings - All 100%, Generics (AI, MP) - Both Off, Show MP in Vicinity - On, Traffic Variety - Ultra
Data Tab: Data Connection: All six options - On, Data Limit - Off, Bandwidth - Unlimited, Rolling Cache - Off
Developers Tab: Developer Mode - Off
MSFS Version: MS-Store, Standard, plus All World and City Updates (All updated after core 1.37.18 update completed)

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Did you spawn in at EIDW? The bug only happens at your arrival airport, not your departure airport.

Hi @AndyXPO
Yes, in the above screenshots, I spawned at EIDW. I tested again today, this time spawning at Casement AB (EIME), flying over Dublin Harbor, then overflying the EIDW & landing.

I’m still not seeing disconnected Jetways:

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Thanks for the experiment. The only conclusion I can draw from that is that it is something to do with the GSX jetways then but there are probably many other things that could cause it. Fingers crossed for FS2024 for a definite fix I guess.

Hello ! Do you have any news of resolution for this bug, which is quiet ennoying when you are arriving from a long flights, and all appears broken at the arrival airport…

Only happens after a reasonably long flight (3+ hours) in an airliner

I can confirm that and it is not a problem linked with GSX because i don’t have it and I still have the issue

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Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes

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happens at a lot of airports and certainly at YPPH

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It has absolutely nothing to do with GSX

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Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

Yes

Brief description of the issue:

When I fly into an airport, it seems that 9 times out of 10, the middle section of the jetway connecting the terminal to the rotating part of the jetway is missing. There’s. been other bugs reported but it appears there’s no solutions. This has been out for four years now (so I assume this can’t still be a bug?) and affects almost every single airport I’ve landed at. I’ve written a full list of airports at the bottom. I’ve tried with no adding and have had the same issue happen. So it’s not my community folder.

Anyone have any ideas on how to resolve this?

Provide Screenshot(s)/video(s) of the issue encountered:

ICAO or coordinates (DevMode > Debug > Display position)

UUEE, ULLI, UUDD, KJFK, KBUF, KSAV, ULLI, KMIA, KBOS, KTPA, MMUN, KFLL, KMCO, KSAN, OTHH, OPLA, YMML, YPAD, OIIE, UCFM, VIDP

Detailed steps to reproduce the issue encountered:

Fly to an airport and land at it.

PC specs and/or peripheral set up if relevant:

Intel i7-6700K, RTX 2080 Super, 32GB RAM, Thrustmaster TCA, Saitek Rudder Pedals, Trackir v5,

Build Version # when you first started experiencing this issue:

Current build - issue started since installing MSFS in June 2024


:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

Of course not - it’s been an issue for three years and there’s still no solution, nor any response from them! I make a post about it this morning, and no reply - instead they merge it into this THREE year old post…

I’d spend all day today sharing my screen, sharing log files, showing the developers everything that they need to help fix this bug, but I can’t even get a response to my bug post. So annoying!

8 Likes

GSX Pro fixes the issue, so it can’t be that complex to troubleshoot what’s going on.

Absolutely hateful bug.

Sadly, GSX Pro did not fix it for me. Even with the custom jetways.

I just flew into VIDP from UUEE and upon landing, I am once again blessed with the broken jetways. I think I’ll start submitting a bug report every single time I run into this, which is every time I fly!

I’m sorry but that is just wrong. I have GSX installed and I still get broken jetways. GSX absolutely does not fix the issue.

It’s fixed my issues. Very odd.

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Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes

Provide extra information to complete the original description of the issue:

Xbox Series X. landing at any default airport with slightly longer jetways will always result in missing section. See attached screenshot from MMPR which also has a beacon tower in the middle of a gate

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Just for an update, I made my original bug report a couple days ago and it was merged into this post, so I am adding this in addition.

Last night I flew UUEE - VIDP and upon arrival the jetways were broken. This also happens with an empty community folder, so please disregard the theory of mods causing this.

I will also add that this is NOT related to GSX or the PMDG 777, or UUEE, as all of these are very recent purchases and I have been experiencing this bug since before-hand.

I do not recall seeing this bug while flying on Vatsim, but I could be wrong. I will try flying my return route today (DEL-SVO) with the same aircraft and scenery but WITHOUT FSLTL to see if that makes a difference. As a matter of fact, I’ll turn ALL traffic off completely - maybe it’s traffic causing this, I don’t know, but I’ll experiment.

Edit: that won’t work tonight because SVO has third party jetways which aren’t affected by this bug, but regardless, I’ll try to get in a flight this weekend to an airport that I’ve previously had this bug at, but without FSLTL.

Here’s everything significant I can think of to help with the troubleshooting process:

Aircraft: PMDG 777-300ER Aeroflot RA-73136

Route: UUEE TOGM3F TOGMO M56 DENUD M161 ARKER M161 MILSO M875 AMDAR M875 TAPIS L509 LAJAK M881 DI A466 ELKUX ELKU6N VIDP

Blocks Off & Blocks On Time (In-Game): 2024SEP12 21:25, 2024SEP13 04:01

Total Block Time: 6.60 hours ; Total Flight Time: 5.98 hours

Scenery: Drzeweicki Design Sheremetyevo UUEE

Additional Addons: Active Sky FS, GSX Pro, FSLTL

Significant Flight Events: G/A initiated approx 0330Z hours (lack of runway visibility at approach minimums)

Screenshots below (for fun, I attached a screenshot of my upset passengers when they found out their jetway was broken after an already late gate arrival due to a go-around! :laughing: )