Can we use the forum to solve our problems with the sim?

I did not know this, Asobo or MS does not have their own people on this forum? I thought this was a MS created forum all along. So this is just users. Where is the manufacturer’s of the software, msfs, forum? I myself have bashed on this forum, so I am not innocent. I think the reason for this, not everyone is heavy into the the “get it working” interest, rather than bought and just want to run it. It is exhausting to have an issue, then have to research 1000’s of posts to find an answer, if you are not “into the workings”. Anywho, I have done much negative comments about this simulator, but just this past weekend, I am flying in a town I have lived in, and I am shaking my head, saying, “this is freaking amazing” !!