Computer crashing on MSFS start

User Support Hub Crashes (CTDs)
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1

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons?

Yes

Brief description of the issue:

Computer completely crashing on MSFS start up. Can’t get past main menu. I have noticed is MSI Afterburner that on startup of MSFS, the GPU memory spikes up to 9501MHz and stays there. Not sure if this is normal but I feel like I didn’t notice that before.

Provide Screenshot(s)/video(s) of the issue encountered:

Detailed steps to reproduce the issue encountered:

Open MSFS.

PC specs and/or peripheral set up if relevant:

i7-9700K CPU @ 3.60GHz, RTX 2080, 16GB RAM, Windows 10 21H2, 4K display

Build Version # when you first started experiencing this issue:

1.30.12.0

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Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

2

Hello!

Your topic has been moved into the Community Support category.

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If you are not sure if your issue is a bug or need further input from the community, please use the Community Support category. If the community can replicate your issue, first search the Bug Reporting category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

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1 Like
3

When you say the computer is crashing, do you mean the whole PC either restarts or blue screens, or is it just that MSFS crashes back to desktop?

4

The whole computer restarts. Not CTD and no blue screen.

5

That sounds like a hardware issue. There was a similar post last week and it turn out that the guys PSU wasn’t up to the job.
When MSFS starts, al lot of the components are drawing a lot of power. He replaced his power supply with a higher ratted one and its been fine since.

Obviously I can’t say thats the same in your case, but other things that could cause the whole PC to restart are drivers perhaps. Whatever it is, its unlikely to be MSFS itself, as this shouldn’t affect the whole PC.

Hope you are able to get to the bottom of it.

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6

My initial thoughts, as mentioned above, are either hardware or psu related.

You gave us your basic PC specs but could you maybe also give us the make, model and detailed specs of your power supply?

7

I’m the guy who replaced the power supply. It solved everything. I don’t know if the old one was too weak or had started failing but works great now. I had many power off issues at various stages of the program generally when something was loading.

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8

First check cpu and gpu temps, if fine as mentioned it could be PSU drawing too much power, you can try to reduce frame rate in Nvidia control panel set Max Frame rate to 20 in Manage 3D setting Tab, this will drastically reduce GPU power wattage, you can underclock your gpu too to see if this helps.

9

I was wondering when I first got the 3080 if I should upgrade the PSU. I’ll pull the trigger on a new one and keep everyone posted.

Thanks for all the help!

1 Like