Computer shuts down while in FS2024

User Support Hub Install, Performance & Graphics
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ISSUE DESCRIPTION

Description of the issue: Computer shuts down when loading, in the menus, playing, or idle randomly. This ONLY happens in FS2024. Other apps/games have no issues. Things I have tried.

  1. replaced power supply
  2. tried different RAM
  3. updated drivers and reverted to older drivers (both GPU and BIOS)
  4. changed peripherals
  5. changed every conceivable option within FS2024
  6. changed resolution of display, tried lower resolutions
  7. load test PC, temps are normal at the highest load
  8. tried su3
  9. reinstalled FS2024 3 times, on different hard drives
  10. tried to strangle PC
  11. tried to strangle FS2024

If applicable, which aircraft is experiencing this issue: All

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? Yes

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Nearly every time I load FS2024

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Load FS2024

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant: Turtle Beach Yoke or Turtle Beach Flight stick, or thrustmaster stick. Doesn’t matter the hardware… still crashes

[PC Only] Are you using Developer Mode or have you made any changes to it? Used both, crashes in both

[PC, MSFS 2020 Only] Are you using DX11 or DX12? N/A

[PC Only] What GPU (Graphics Card) do you use? 7900XTX

[PC Only] What other relevant PC specs can you share? CPU 7800X3D, 32 GB or Corsair RAM

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MEDIA

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Hi @Imurhuckle63rry and welcome to the forum !,

Thank you for this report. We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

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A program like MSFS nowadays basically never is the cause for PCs to show the blue screen of death or spontaneous shutdowns. On software level Windows basically prevents that from happening and catches the errors.

On software the only programs which may lead to BSODs or similar are drivers as these are - due to their nature - talking directly to the hardware.

In some occasions it happened that X3D CPUs were faulty and build up some hot spots, in rare cases they destroyed themselves and the mainboard. As MSFS puts quite some stress to the CPU I would not rule out an issue in these regards.

Other than that - is you mainboards BIOS up to date?

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I had the same problems a few months ago. I changed my PSU (power supply unit) for a 1200W and never had that problem again.

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Please specify your full hardware configuration and your Windows version

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@Imurhuckle63rry - I think @VirtuSim is right. Power supply and/or motherboard though.

Programs can spin up processors in just a few clock cycles (nano to microseconds) to high power demands. Power supplies have to be able to dump high current/power into the motherboard on short notice to keep the system from browning out. That’s way faster than an AC cycle (16.7 milliseconds) and the only place power supplies may have to get that power are capacitors and inductors.

Motherboard voltage regulator circuits have capacitors and inductors too. Their ability to hold power up during high demand can be compromised if the manufacturer skimped in the power design.

It’s hard to say which is the culprit or both. They work together but either or both could be the problem.

Most applications don’t behave like simulators. FS2020 was pretty notorious for leaving most CPU cores idle. FS2024 has been massaged to make better use of more cores so your CPU may be being hit with lots to do causing a very abrupt high power demand. If you want to try forcing the issue, you could try one of the processor validation/benchmark applications like Linpack that can spin up lots of cores hard.

You’re in an area that can be hard to diagnose without special equipment. Depending on your hardware you could try replacing the power supply like VirtuSim said but get something rated properly for the rest of the system. If that doesn’t fix it, you could still find yourself needing to replace the mobo.

I’d guess (this is all a guess to be clear) that just getting a good power supply might be all you need.

People skimp all the time building systems. Cheap motherboards and power supplies can make good economic sense in some applications. But where lots of cores get spun up hard with hungry video cards and memory, it can be hard for economy parts to work reliably.

TLDR - likely power supply but not enough info to really even guess well.

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I’d advise also checking what your computer’s temperature sensors are reporting, using a program such as HWInfo64. The only thing I’ve ever seen cause a computer to suddenly shut off without any prior warning is an over-temperature condition, in which case the computer automatically powers off to protect critical components. The typical point at which this happens is the CPU or GPU reaching between 95 and 110 degrees Celsius, depending on the manufacturer’s spec.

Beyond that, I concur with everyone else’s opinions; possibly inadequate power supply, but there’s not enough info here to make a concrete determination.

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OP says ‘shuts down’ but shows a log event for a reboot, so I’m guessing the issue is that the PC basically crashes and reboots immediately. If not, it would be useful to understand how it crashes; instant shutdown to power-off, instant reboot, freezes then reboots, etc. As others have said, insufficient power from the PSU might be a problem; CPU crashes due to instability can also manifest like this.

A while back I had a problem some others were having with the release build of 2024 - all my displays would suddenly go black, and no input was possible, while sound continued to play (but just looping the current sample) and then, after a while, the PC would reboot.

I confirmed that I was getting BSODs but since the displays had gone blank first (because, I assume, the display driver had crashed) I only knew that because there was a minidump file I could examine. That showed me that the original faulting driver that caused the BSOD was my network driver. I updated the driver with the latest from the manufacturer (Intel) rather than the Microsoft driver, and the crashes stopped.

If you search there are some threads on this problem that might have helpful suggestions. This is the one that I started:

Weird sort-of-crashing (all displays go blank, no inputs recognised, have to reset PC) - User Support Hub / Crashes (CTDs) - Microsoft Flight Simulator Forums

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Two weeks ago I upgraded to a 5090 GPU and the machine shut down every time I started F2024. Turned out it was related to my power supply. Despite the BeQuiet Dark PSU being rated for 1600 watts, I needed to put the PSU in overclock mode or single rail mode for it to deal with the 5090 under load.

I would check with PSU vendor. Maybe it is faulty or overloaded or needs a specific configuration.

I know it does not happen with other software but a PC shutdown is not usually related to software at all.

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I was having the same problem with shutdowns when I ran FSF S2024. At first it happened only occasionally, but then started happening every time I started MSFS. I replaced my power supply and it completely solved the problem.

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Think I might be having the same problem. Up until very recently my system, a mid-range setup, has been coping very well with 2020 and now 2024. Even when I upgraded my GPU to a RTX4070 from RTX3060, everything was super fine. But then I suddenly had a total blackout, which I first thought was the GPU failing - I’d still got the 3060 so put that back in and everything was okay again. I got hold of a replacement 4070 but that wouldn’t work so it went back.
Left everything for a few weeks whilst I was away but then tried refitting the 4070 and lo and behold, it all worked again. But I now am getting regular crashes with the warning that the graphics cannot cope. So I’m pretty well convinced it is the power supply either inadequate or more likely failing. Unfortunately being a “cheap” prebuilt system the PSU is integrated, not modular, so I’m stymied and am now looking at a completely new custom-built (*but don’t tell the wife!). At least it’s a good excuse to upgrade everything!

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FS2020 was pretty light on power because as mentioned before, mostly just one core would really work hard.

FS2024 uses more cores and loads them harder so I think some are getting caught out by the increased power demand. But hard to say until some find the cure.

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MSFS 2024 is really disappointing and frustrating. I have spent 5 days trying to play the game, and as soon as I start taxing the sim, it freezes, and I have to shut it down with the task manager. This is in VR and 2D. The only way to make it run for the next few days is uninstalling and reinstalling the whole game. It is a complete pain to configure everything. I’m giving up; I’m very sad. Too much hardware, add-ons, and mods invested for nothing.

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A post was split to a new topic: MSFS2024 Random PC Shutdowns

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Some good info in this thread that I agree with.

I’ll share an experience I had recently that is likely not directly related to the OP’s issue, but it reinforces the notion that power problems are at the root of many (if not most) sudden computer shutdown/restart incidents.

I have a quality motherboard with a 16+2+2 phase VRM.
I have a Seasonic 1200W power supply.
My cockpit regularly draws 865W from the wall.

So why did my computer suddenly shut down a week ago?

Everything is connected to a voltage-regulating UPS rated for 900W. This is the first summer I’ve owned it, and here in Florida, the A/C runs a lot. When the A/C compressor kicks on, the AC line voltage sags for a moment, which is causing my UPS to use its battery to deliver 120V at the outputs.

I’m pretty sure that the computer requested more than 900W for a short time. The PSU said, “No problem,” but the UPS voltage limiting circuit said, “Nope!” and the computer shut off.

Point is, you can have a good motherboard with a quality PSU that has plenty of overhead, but if the power being delivered to the PSU has an issue, you can experience CTD’s at the least, and a complete shutdown at worst.

I’m planning to buy a new UPS with a 1350W rating.

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Definitely a proper PSU helps, in particular one of the newer ATX 3.1 ones that deal better with short peaks. Some of them allow to monitor power and current in each rail separatelly (e.g: Corsair HX1500i or similar, when it’s wired to a Corsair hub). As soon as you add several disks and stuff conected to USBs, a beefy GPU like a 4090 and any nowadays CPU on the 200W range you can easily come to the 800W figures on the PSU output itself during normal gaming. So I wouldn’t go with PSUs below 1300W if possible in newer systems as you normally don’t want to make PSU work too close to its max.

Other thing people tends to forget is the proper case, well ventilated and big enough for newer cards monster sizes, as those cards can generate quite a lot of hot air around them, affecting the rest of nearby components as well. Most cases come with average fans preinstalled, focused in low noise but having poor air flow capabilities sometimes.

Example: I own a 4090 GPU and it was mounted at a Corsair 5000 case, which was medium size. I just received my new PC including a bigger Corsair 7000 case and I replaced its stock fans, as they were average ones. I reused my 4090 on it. My new case with custom fans (90 CFM each) alone was able to reduce my GPU temperature in regular operation from 80C range in the old system to 70C range in the newer. The rear air exhaust and top radiator exhausts, that were pushing quite warm air before are now indeed pushing cool air. I switched to a 9950x3D vs old 12900ks, that also helps, as Intel one was really close to 95C everytime it was under heavy loads.

Cheers