Connext Radar not working - HA420 Garmin 3000

ISSUE DESCRIPTION

Description of the issue: Garmin 3000 is not showing connext radar information on map despite being enabled

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

Every time is needed

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Fly the HJ HA420 in rain/bad weather conditions

  2. Enable connext radar

  3. Check no radar information

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using:

[PC Only] Are you using Developer Mode or have you made any changes to it? No

[PC Only] What GPU (Graphics Card) do you use? RTX 6750 XT 12GB

[PC Only] What other relevant PC specs can you share?

MEDIA

Hi @FlightLevel3000

Is this issue specifically only happening in the Sim Update 5.1 Beta v1.7.28.0, or were you experiencing before this beta build?

Thanks

Hi,

It started with SU5 so it’s on current live version too.

Regards

Disclaimer 1: I am a FlightFX QA Staffer

Disclaimer 2: This does not constitute a Third Party Technical Support Response - I am providing this as a reproduction exemplar - tickets can be opened at our Discord

I’m in Production/RTM SU5, not the Beta. However, noting your comment:

I can’t reproduce this. Connext is working on both the HJet and as a contrast/validation - Working Title/Asobo Vision Jet which both use the G3000 JS instrument.

Test Scenario: Live Weather, CYVA - I picked this airport because it’s just under the edge of heavy weather as noted in Meteoblue’s current weather radar graphical feed available to the public.

HJet:

Working Title/Asobo Vision Jet:

Well, I can confirm that in my case with no 3rd party add-ons installed is not working exclusively in HA420, Vision jet works ok**.**

What should I do to have it working?

I’ve just went back to live SU5 from SU5.1 and the situation is exactly the same in both builds

Evidence from 1.7.27

From my customer point of view, this is a bug

As previously noted, we can’t provide Third Party Tech Support on the Official Forums. Please feel free to open a Discord Support Ticket using the link provided earlier. Thanks.

For others pilots information, the issue was that the maps level of detail was at minimum so, just setting it at level one was sufficient to show the weather… My fault on not to dig more on the config.