Crash after pressing start on the main menu

Bug Reporting Hub Crashes (CTDs)
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1

ISSUE DESCRIPTION

Description of the issue: Crash after pressing start on the main menu of MSFS 2024.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? Didnt have any community mods or add ons

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Every time I load the game

REPRODUCTION STEPS

double click desktop icon
wait for main menu to come up after initial load
main menu has options of accessibility and start
click start and crash to desktop

What peripherals are you using, if relevant: logitech flight yoke and peddles

[PC Only] Are you using Developer Mode or have you made any changes to it?
No

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:
nvidia 5080 driver 576.52

[PC Only] What other relevant PC specs can you share?
AMD Ryzen 7 9800X3D
64 gig ram

MEDIA

event viewer
Faulting application name: FlightSimulator2024.exe, version: 1.5.4.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.26100.4061, time stamp: 0x1d4ecf98
Exception code: 0xc0000374
Fault offset: 0x000000000011e0e5
Faulting process id: 0x71D4
Faulting application start time: 0x1DBD0CC61CB6D2F
Faulting application path: C:\Program Files\WindowsApps\Microsoft.Limitless_1.5.4.0_x64__8wekyb3d8bbwe\FlightSimulator2024.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 44a9cca1-b210-4f78-bbf3-f702a15de549
Faulting package full name: Microsoft.Limitless_1.5.4.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

event viewer 2
Fault bucket , type 0
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.Limitless_1.5.4.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 1.5.4.0
P4: 00000000
P5: StackHash_270a
P6: 10.0.26100.4061
P7: 1d4ecf98
P8: c0000374
P9: PCH_34_FROM_ntdll+0x0000000000162AC4
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.89529c40-4398-46a6-bd16-3a49ae607c1c.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.89f751a1-7487-4c35-89b3-58e535106d1e.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Microsoft.Limitl_40c2c97a3b4738b4a6abd85fdbed517bfeea6b8_8358da81_cab_7afaf68a-6fba-4dac-8c60-3b669bdffaf1\WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240808_1_EC_0_inject.etl
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ce713d2a-db7f-4e5b-944d-00de26922718.tmp.etl
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Microsoft.Limitl_40c2c97a3b4738b4a6abd85fdbed517bfeea6b8_8358da81_cab_7afaf68a-6fba-4dac-8c60-3b669bdffaf1\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3cad3e57-428e-4e59-a3ac-d55c2da3805b.tmp.etl
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1c529c23-6a91-45c5-9018-43d370b249f7.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cc30f255-1be7-4da4-91b4-d12043ed2755.tmp.txt
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.192b3864-272a-4264-84e5-fef003d7f03e.tmp.xml
\?\C:\Users\nicka\AppData\Local\Temp\WER.a0841617-7e14-4868-967c-2de9cb078d80.tmp.appcompat.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Microsoft.Limitl_40c2c97a3b4738b4a6abd85fdbed517bfeea6b8_8358da81_cab_7afaf68a-6fba-4dac-8c60-3b669bdffaf1

Analysis symbol:
Rechecking for solution: 0
Report Id: 44a9cca1-b210-4f78-bbf3-f702a15de549
Report Status: 4
Hashed bucket:
Cab Guid: 0

Event viewer 3
Fault bucket 1446772004005827077, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.Limitless_1.5.4.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 1.5.4.0
P4: 00000000
P5: StackHash_270a
P6: 10.0.26100.4061
P7: 1d4ecf98
P8: c0000374
P9: PCH_34_FROM_ntdll+0x0000000000162AC4
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.89529c40-4398-46a6-bd16-3a49ae607c1c.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.89f751a1-7487-4c35-89b3-58e535106d1e.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Microsoft.Limitl_40c2c97a3b4738b4a6abd85fdbed517bfeea6b8_8358da81_cab_7afaf68a-6fba-4dac-8c60-3b669bdffaf1\WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240808_1_EC_0_inject.etl
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ce713d2a-db7f-4e5b-944d-00de26922718.tmp.etl
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Microsoft.Limitl_40c2c97a3b4738b4a6abd85fdbed517bfeea6b8_8358da81_cab_7afaf68a-6fba-4dac-8c60-3b669bdffaf1\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3cad3e57-428e-4e59-a3ac-d55c2da3805b.tmp.etl
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1c529c23-6a91-45c5-9018-43d370b249f7.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cc30f255-1be7-4da4-91b4-d12043ed2755.tmp.txt
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.192b3864-272a-4264-84e5-fef003d7f03e.tmp.xml
\?\C:\Users\nicka\AppData\Local\Temp\WER.a0841617-7e14-4868-967c-2de9cb078d80.tmp.appcompat.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Limitl_40c2c97a3b4738b4a6abd85fdbed517bfeea6b8_8358da81_7afaf68a-6fba-4dac-8c60-3b669bdffaf1

Analysis symbol:
Rechecking for solution: 0
Report Id: 44a9cca1-b210-4f78-bbf3-f702a15de549
Report Status: 268435456
Hashed bucket: fbbf8be538ce8ff6a413f778e9bf5205
Cab Guid: 0

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

2

If I delete cloud saves
start shell:appsFolder\Microsoft.Limitless_8wekyb3d8bbwe!App -DeleteCloudSaves
then it goes through the setup again and once I have chosen an avatar it says it knows me and I have FS2020 stuff available in the marketplace and then crashes.

3

Join the club.

4

Yup. Same here. Haven’t found a way to the main menu yet since the update to SU2.

5

Hey thanks to 303_HOLY on the discord for finding this. If you are using XRNecksafer for VR… You have to disable the openxr layer for that. To do that, run the program, up at the top you’ll see a button for OpenXR, disable the layer there. Once you do that you can get past the start button. At least it worked for me.

6

Hello everyone,
I also experienced a CTD (crash to desktop) after clicking “Start” following the SU2 update. Here’s the solution that worked for me:

I had fskneeboard installed, and that was the issue. Uninstall the program, and make sure the Windows registry is clean as well:
Go to:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Khronos\OpenXR\1\ApiLayers\Implicit
Delete the corresponding entry there!!

Best regards
Andreas

1 Like
7

Thank you so much Andreas677 for posting this.

I deleted a registry key in the same location but for a different device (for me is was my ultraleap hand tracking device for VR), and after WEEKS of crashing at the main menu when pressing start, I finally am able to load the game and fly.

Thank you so much for coming here and posting this solution.
Cheers :smiley:

8

You’re welcome.

Yes, it is nessecary to check all API layers.

I was also quite happy when I finally found the reason for my problem..

9

Experienced CTD at pressing start every time and you remembered me about my Leap Motion!
Fixed, thank you.

10

What is this and how do I do it? I don’t have any of the programs everyone has mentioned as the problem.