Last time i contacted them by zendesk i just got a “ms like “try sfc /scannow” answer… the dump files were not needed^^”
What makes me mad about this bug is just the “persistance of the red box” they introduced with SU11 (the pseudo offline messages were there since day 1)… and after the community complained about the “red box” they “pseudo-fixed” it by disabling online data… they should fix the causes for the red box rather than the symptons (the online services)… its a insidious maneuver turn the online data off for “let the red box magically disapear” and let crash MSFS if the users turns online services back on… thats the point