Zendesk aren’t doing the fixes though and standard replies are par for the course almost everywhere, I certainly don’t like them either however MSFS has so many users it would be impossible for them to act on individual complaints. But they do see the numbers and the crashcodes and for common problems they are as good if not better than any dump file could be (although for obscure or trivial complaints things will be different. I hasten to say it but reckon many of these would stem from the user anyway). Unfortunately people are not very reliable when it comes to testing as instructed and even less so when it comes to conveying results so there should be tools to do this but with a moving target like MSFS it would likely need a whole new bespoke program like no other app, safe mode is about all we can expect. Of course MS have all the tools they need in house but we mortals will never get to use them … which IMO is probably just as well or no doubt we’d all have no hair left.