Ctd before main menu (Xbox login issue) windows 10

Hi has anyone figured the Xbox login ctd, yet I’m Intouch with Zendesk they sent me list of things to do but still no resolve I can run the game fine on a new Xbox account but when it comes to my main account I get ctd before getting to the main screen menu

Anyone suffering this issue I may have resolved it, drop a message I’d be happy to assist.