Before you do anything else. Before you reinstall another program. Unplug all peripherals and start the sim with only the mouse and keyboard plugged in. Yes, even USB headphones need to go. I spent over 2 days reinstalling Windows, Steam, and the sim twice.
Mine was actively crashing at the exact spot your is. It started the first time I ran with nothing. I turned it off, plugged everything in. No problems since. YMMV, though.
It’s not one of Zendesk’s suggestions.