CTD with reworked/updated Boeing 787

I have recently read that many have problems with the updated 787 Dreamliner. I was just testing a start from Heathrow with her and crashed just while on taxiway. Is there a work arround or is the 787 now just broken until Asobo will fix it? I dont use addons nor play in dev mode.

Steam/PC version user here. Also VR user.

I have tried two flights with the 787 and both times CTD’ed. Was able to restart each time, then successfully complete the flight. Both times were from O’Hare (KORD).

No idea what the issue is. I did recently upgrade from the standard version of MSFS to the Premium Deluxe version so I could use this great aircraft. Not sure if there’s something related to the upgrade or what. Only have two data points, but two out of two flights CTD’ed and haven’t had CTD issues in a long time with this sim. So… Just posting as someone else who has experience this. Are there others?

I am customer of Prmeium Deluxe Version right from the start. Interesting that you experience the same. Since no one else joined this thread i fear its a problem only for the two of us.

I’m not sure it’s specific to the 787… I had the same random CTD using the Longitude… then again last night using the BlackSquare Analog Guage Bonanza…

Error in the windows logs is the same generic one that is of no help at all:

I recently started to fly the 787 again. Every flight I have started in the last 3 days causes a CTD about 3 minutes after takeoff. I do not have this issue with any other airplane or flights. Only the 787, and every single time. No recent mods or software installed. I get an error message, sometimes, that just says click here to terminate program. This is 9 flights now, again only with 787.

Same here. 787 is playing fine then the whole game shuts down all of a sudden and I am staring at my desktop wondering what just happened!

I think this issue still exists today…Got many CTDs with the 787 in MSFS2020 (Horizon Sim’s B789), almost every flight. It is a good bird but sadly it crashes…Hope it can be fixed some day

This issue does still exist. I must have wasted about 10 flights and 60 hours for trying to complete a flight with 787. Sooner or later into a flight, MSFS crashes to desktop with DXGI error. This is unacceptable behavior for a default aircraft.

Try emptying your Community folder, get to a baseline vanilla sim to reduce the number of factors.

I don’t think this is an addon conflict. I use different addon and default aircraft which all work just fine. I only have this issue with 787.

You won’t know unless you remove it.

But what exactly would that test tell me? Only that 787 is so poorly made that it is unable to work with addons that everything else works with. At the end of the day, it is still an issue with 787, not something else.

Because if it works with no add-ons (which MS doesn’t support) then it means one of your Add Ons is the problem and not the jet.

MS is only responsible for the plane, nothing else.

Yeah, I guess that from MS’s perspective it is convenient to say that we don’t care and do the bare minimum. I’ll write off that airplane rather than waste countless more hours on chasing CTD causes with this one.

Why should MS be responsible for a Third Party product? How is supporting the product they built the bare minimum?

Update: I updated to Sim Update 16 beta and the issue has gone. I tried several long-haul flights and the 787 never crashed. You can try to update to SU16 beta.

Thanks for the tip. I’ll update to SU16 and try if I can manage a flight with that.

I’m glad to report that I have managed to complete two long haul flights after updating to SU16 beta. Did two 10-hour trips from Heathrow to Portland and back without a crash. Flight dynamics were a bit wonky at terminal stages but that shouldn’t be news to anyone.

Not a community folder issue afterall.