I think people are venting here because they aren’t getting enough information from the developer. We’ve put in tickets, many people have reported the issue. I am sure Asobo sees a drop in either usage or performance base on previous statements that they monitor these things.
When something goes awry - it’s okay most customers will be forgiving as long as it appears that the company is providing every assurance that they are working on it - and providing regular and timely updates and advising on the steps they are taking to diagnose and correct the problem. In the US we have a saying “the customer is always right”. This is simply because people can vote with their dollars if they are not satisfied. People are frustrated with the lack of response and so that’s why they are venting here on the forums. It’s their only outlet to complain.