During upgrading - repeating CTD decompressing

SSOEKCH · September 26, 2021, 6:59pm

Hi all,

During decompression the sim crashes repeatedly after 15-20 mints.

Please tag your post with #pc and/or #xbox.
#pc
Are you on Steam or Microsoft Store version?
MS Store
Do you have any add-ons in your Community folder? If yes, please remove and retest before posting.
No
Are you using Developer Mode or made changes in it?
No
Brief description of the issue:
Repeated CTD during mandatory upgrade
Provide Screenshot(s)/video(s) of the issue encountered:

Detail steps to reproduce the issue encountered:

PC specs for those who want to assist (if not entered in your profile)

Build Version # when you first started experiencing this issue:
Upgrade to 1.19.9 from appx 1.18.5
Are you on the Steam or Microsoft Store version?
MS Store
Did you submit this to Zendesk? If so, what is your ticket #?
127638

From the event viewer:
From Event viewer:

Faulting application name: FlightSimulator.exe, version: 0.0.0.0, time stamp: 0x00000000

Faulting module name: CoherentUIGT.dll, version: 2.9.5.0, time stamp: 0x6102c11c

Exception code: 0xc0000005

Fault offset: 0x0000000000078a97

Faulting process id: 0x4e50

Faulting application start time: 0x01d7b055b6797f76

Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.19.9.0_x64__8wekyb3d8bbwe\FlightSimulator.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.19.9.0_x64__8wekyb3d8bbwe\CoherentUIGT.dll

Report Id: 6e9f7219-e492-4952-8ae8-b2198e7c5dc9

Faulting package full name: Microsoft.FlightSimulator_1.19.9.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

From Eventviewer:

Faulting application name: FlightSimulator.exe, version: 0.0.0.0, time stamp: 0x00000000

Faulting module name: CoherentGTCore.dll, version: 0.0.0.0, time stamp: 0x6102c0e7

Exception code: 0xc0000005

Fault offset: 0x0000000000703bc8

Faulting process id: 0x51d8

Faulting application start time: 0x01d7b0661d6fb426

Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.19.9.0_x64__8wekyb3d8bbwe\FlightSimulator.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.19.9.0_x64__8wekyb3d8bbwe\CoherentGTCore.dll

Report Id: 7415aa03-87e2-4734-8194-31b22d6123ce

Faulting package full name: Microsoft.FlightSimulator_1.19.9.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

Faulting application name: FlightSimulator.exe, version: 0.0.0.0, time stamp: 0x00000000

Faulting module name: CoherentGTCore.dll, version: 0.0.0.0, time stamp: 0x6102c0e7

Exception code: 0xc0000005

Fault offset: 0x0000000000703bc8

Faulting process id: 0x1a94

Faulting application start time: 0x01d7b3011f0de8e8

Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.19.9.0_x64__8wekyb3d8bbwe\FlightSimulator.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.19.9.0_x64__8wekyb3d8bbwe\CoherentGTCore.dll

Report Id: 0be61a86-4cce-43b3-b68d-fb2d4a218358

Faulting package full name: Microsoft.FlightSimulator_1.19.9.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

System

|||- Provider

[ Name] Application Error

|||- EventID 1000

[ Qualifiers] 0

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x80000000000000

|||- TimeCreated

[ SystemTime] 2021-09-26T18:32:41.4291558Z

EventRecordID 1574

Correlation

|||- Execution

[ ProcessID] 0

[ ThreadID] 0

Channel Application

Computer PC2020

		Security
-	EventData

FlightSimulator.exe

0.0.0.0

00000000

CoherentGTCore.dll

0.0.0.0

6102c0e7

c0000005

0000000000703bc8

1a94

01d7b3011f0de8e8

C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.19.9.0_x64__8wekyb3d8bbwe\FlightSimulator.exe

C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.19.9.0_x64__8wekyb3d8bbwe\CoherentGTCore.dll

0be61a86-4cce-43b3-b68d-fb2d4a218358

Microsoft.FlightSimulator_1.19.9.0_x64__8wekyb3d8bbwe

App

DensestSnail693 · September 26, 2021, 7:12pm

I suggest taking a look at the drive you are trying to install on, is it too full? (after install 10-20% should be free). Is it using NTFS? and has it recently been optimized/defragged? Check power settings that it isn’t being allowed to sleep. After all that check in advanced system settings that you have a Windows managed virtual cache enabled.

SSOEKCH · September 26, 2021, 7:38pm

Thanks - this could actually be the issue, although the size comparisson at installation seem to show it has sufficient space.
And what a way to inform the user…
Anyhow, Just to be clear - the path given at updating, what does that specify exactly?
1- The place for the downloading of the temporary install files?
or
2- the actual install path?

I have not changed the default as I was concerned this would mess the installation up, but is it actually only (1) above and could be choosen as any ol’ slow but large disk…

/Stephen

SSOEKCH · September 26, 2021, 7:47pm

And yes - it MSFS is installed on the D-drive formated as NTFS.

DensestSnail693 · September 26, 2021, 7:53pm

The path you get to choose is where you want your community and official files to be and IMO that should be on your fastest drive to avoid lags and freezes. By default the sim itself sit’s on your system drive.

SSOEKCH · September 26, 2021, 7:56pm

Thanks - thats what I thought and I have not changed it throughout.
I uninstalled some ORBX for P3Dv5 which was on the same disk - will see if that helps.
As to the power settings It in “Put computer to sleep - never”.
However I see the "Turn off Harddisk" is set to 20 mints.
It does not seem that it can be set to “never”

Its a SSD directly mounted on the MB.

DensestSnail693 · September 26, 2021, 8:01pm

Type “control panel” in the search bar and from there you can access more extensive power settings, set to high performance and this should also keep the disk from sleeping

SSOEKCH · September 26, 2021, 8:04pm

Its already in GameTurbo(High Perf).
The High Performance advanced settings shows HD off after 20 mints as well.
I now in GameTurbo(HP) changed this to 720 mins.

Goes to show if it makes a difference…

DensestSnail693 · September 26, 2021, 8:07pm

Probably not … you could also look to see if there’s a firmware update for the SSD

SSOEKCH · September 26, 2021, 8:09pm

One should think that 125 GB avail off a 465 GB SSD after install should be sufficient…
The install should only be 0.5 GB

DensestSnail693 · September 26, 2021, 8:16pm

So long as that doesn’t include the community and official folders it should be OK

SSOEKCH · September 26, 2021, 8:21pm

I am not sure I understand your last comment.
The Filestructure looks as shown below. The 339 GB includes 140 GB from the OneStore and zero for the Community.

Total size is as mentioned 465 GB.

DensestSnail693 · September 26, 2021, 8:39pm

I misunderstood you. However pause the download after the first file and check your UserCfg.opt to see that it shows the right path to your C&O folders, otherwise you probably have to install the program (but not the packages) on your system drive.

SSOEKCH · September 26, 2021, 9:24pm

Looks correct:

InstalledPackagesPath “d:\Users\SSO\AppData\Local\MSFSPackages”

Pilot11215083 · September 26, 2021, 9:45pm

I have been getting the same issue with the decompressing files. I get about 20gbs and all the sudden the loops start.
I have reinstalled Windows 10 and cleared everything off my PC. I have started downloading MSFS from steam on my C drive and then later I will move it to my SSD.
I have tried everything and getting to the point of giving up.
I have deleted the compressed files that loop but eventually it happens again. I’m really at a loss.

Please help, and I appreciate it
-Mike

SSOEKCH · September 26, 2021, 9:51pm

Did you file a ticket? I have contact to support in parallel with this thread now. Not that I have found an answer yet.

What I did do was:
Ensure XMP is disabled in the BIOS
Enable a pagefile on both C: and D:
Disable XBox gamebar
Remove Sonic Radar and the other Sonic APP.
Ensure that Powermode was set to High Performance (it was already)
Extend the sleep time for the HD from 20 mints to 720 mints
Make additional space availble on the D: drive where I have the sim installed.
Clean the OneStore folder from any old patch files.
Its interesting because during the past days the sim have been trying to download and decompress the 0.1.197 files, but now suddenly it has gone back to downloading the 0.1.156.fspackage.

somethingbrite · September 27, 2021, 12:27am

Just for sh*ts and giggles. If this is an SSD of some sort and you can monitor it’s temperatures it might be an idea to crack open HWInfo and watch the drive temperatures as the download/decompress takes place.

It may give you an idea if the drives controller is heating up. Sustained load heats controller and read/writes slow down…a glitch and then ctd…

Possibly.

Disk space starvation as mentioned above seems pretty possible too.

somethingbrite · September 27, 2021, 12:37am

If left at default “allow windows to manage pagefile” the behaviour is windows can increase the pagefile size as it pleases right?

Marginal drive space + increasing pagefile size as windows shifts stuff into memory while decompressing…and simultaneously trying to write to the drive which is now handling an increasing size pagefile?

I would expect all sorts of things to fall over under those circumstances - but possibly also see BSOD’s?

DensestSnail693 · September 27, 2021, 5:56am

Reminds me that I once had this with an early type SSD, cured by gluing on a heatsink bigger than itself so it now resembles a hedgehog. Temps no longer an issue

SSOEKCH · September 27, 2021, 6:30am

So - This morning I wake up to another crash - but the system sure was busy overnight.
The odd thing again is that when I started the update it was from 0.1.18.4…

Status when restarting the sim:

I would be surprised if it was as simple as a Temp Error. If so there should be some progress after each cold start…