EFB Mass and Balance loading not working - "The loading of your aircraft failed, try again later"

When I input the passenger, baggage, and fuel weight data into the EFB and press the “load onto aircraft” button, I encounter the same error other users are experiencing. I’ve noticed that all weights are imported correctly except for the passenger weight. It’s as if the aircraft is ready for flight but without anyone on board, including the crew. Therefore, I find it pointless to calculate the aircraft’s performance if the passenger weight is not actually accounted for.