EFB Mass and Balance loading not working - "The loading of your aircraft failed, try again later"

I’m having the same issue “The loading of your aircraft failed”

I will plan my flight and then set my weight and balance, most of the time I will get an error and I will then set the W&B in game.

When setting in game, I notice the aircraft drop as the weight is applied but this is not shown on the aircraft instruments or systems. I will have to input the information manually into the Garmin GTC ect.