Erickson AirCrane certification will not complete

Bug Reporting Hub User Interface & Activities
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ISSUE DESCRIPTION

Description of the issue:
Career mode: Certifications: I’m trying to get the “Airline Transport Pilot License - Rotorcraft”, using the Erickson AirCrane.

I fly thru the certification route; I land on the runway at the airport. I taxi to the Hold-Short. I then taxi to the parking spot. No problems, no error messages. I stop in the Parking spot, and Collective is at minimum power. I’m prompted to set the parking brake, and to shut off the engine. I do both: the prompts in the upper-right both turn green, so it recognized by engine shut-off. The rotor keeps spinning, and the engine sound does not change. After about 5 or 10 seconds the helo rises up into the air as if I set the collective to maximum power. It goes a couple hundred feed up into the sky; after about 30 seconds, I can reduce power and finally able to return to the ground at the parking space. But the certification will not finish/complete. I end up having to Abort or Restart the certification. I’ve tried it four times, and cannot get the certificate.

I do not Skip any Phases; I do not use SimRate; I have no helo Assists enabled. I’m on XBox.

If applicable, which aircraft is experiencing this issue: Erickson AirCrane

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? on XBox.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Every time (4 of 4 attempts)

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Career mode, certifications: Attempt the “Airline Transport Pilot License - Rotorcraft”, using the Erickson AirCrane.
  2. I fly thru the certification route; I land at the airport. I taxi to the Hold-Short. I then taxi to the parking spot. No problems, no error messages.
  3. I stop in the Parking spot, and Collective is at minimum power. I’m prompted to set the parking brake, and to shut off the engine. I do both: the prompts in the upper-right both turn green, so it recognized by engine shut-off. The rotor keeps spinning, and the engine sound does not change.
  4. After about 5 or 10 seconds the helo rises up into the air as if I set the collective to maximum power. It goes a couple hundred feed up into the sky; after about 30 seconds, I can reduce power and finally able to return to the ground at the parking space. But the certification will not finish/complete. I end up having to Abort or Restart the certification. I’ve tried it four times, and cannot get the certificate.
  5. I did not Skip any Phases; I did not use SimRate; I have no helo Assists enabled. I’m on XBox.

A different, but similar bug is:

  1. Follow steps 1 to 3 from process immediately above.
  2. After stopping at Parking spot & turning of engine, rotors continue to spin indefinitely.
  3. Go into Cockpit view: start switching off everything I could find: battery, fuel, ignition, etc.
  4. After a few minutes, the rotors finally stopped rotating.
  5. The task checklist in the upper-right part of the screen then displayed “End Mission” or “Mission Ended” or something like that … but the Certification reward (large green bar display) did not happen. I toggled the XBox button on/ff; the Pause button on/off. Nothing.
  6. I did not Skip any Phases; I did not use SimRate; I have no helo Assists enabled. I’m on XBox.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant: Hotas, but not relevant

[PC Only] Are you using Developer Mode or have you made any changes to it?

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use?

[PC Only] What other relevant PC specs can you share?

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

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2

The same thing happened to me when I took that certification. In the end he managed to stop that stranger from doing that to me by turning off the helicopter manually and that’s how he got that certification.

1 Like
3

Do you recall what steps he took to turn it off manually? I tried various buttons in the cockpit (especially the levers up above the pilot’s head, in the center) … but nothing worked.

4

I don’t remember exactly the sequence, I resorted to the shutdown procedure in the EFB, maybe that will help you.

1 Like
5

Okay, I’ll give that a try next time it happens. Thanks.