Nvidia 566.14 I believe. After that I had an hour long flight in the Grand Duke with no issues. It’s terribly inconsistent.
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I’ve used 576.80 for 5 flights now, no crashes so far.
Hi, just to try to add to this topic as I’m at my wits end! Built a new PC specifically to get back into FlightSim and it doesn’t work - or at least doesn’t work consistently. I can use it just fine with High Res graphics to fly Ferry and Sightseeing missions having completed up to Commercial Pilot in Career mode. Haven’t encountered any issues with this and it’s great. However, when I try now to do Night Time exam or High Performance exam it crashes everytime - sometimes it will throw the dxgi_error_device_hung error and sometimes it will just freeze and I will have to hard boot to get my PC back. It crashes at different points either in the briefing page or in the opening cut scenes at the start of the exam but it never gets as far as the exam itself. It also will always crash if I go to free flight to a certain location where I live!
I’ve tried everything - ensuring drivers are all up to date, different graphic settings, removing cache, reinstalling.
One thing I’ve noticed in this thread is a lot of people indicating that they’ve fixed it and referring to settings and drivers for Nvidia cards. I’ve not seen anyone saying they’ve fixed it with an Intel Arc B580 GPU but I see several posts from people reporting they have issues and listing their spec with that card. My spec is that I have that card with an ASRock Taichi Lite ATX Motherboard, Intel Ultra 5 and 48Gb of RAM. No other problems with any other games but it’s so frustrating that I’ve run out of things to try to fix this and it is going to stop me from being able to use the sim at all as I can’t progress.
Is there any value in trying to get it reported as a bug? Any advice greatly received!
One further thing if it helps anyone understand what is going on. I read somewhere above that they had the issue when flying near large bodies of water that need rendering. I don’t know about the two exams which must be related to something else but the crash I can re-create near to where I live is probably to do with location of water. I live near an estuary and the first mission which I’ve just tried near the south of france also crashed when it needed to render the sea there so there is a connection between my crashes and rendering water I think. Don’t know if that triggers something in someone who might be able to advise…other than ‘well don’t go near any water then’…which wouldn’t be that helpful 
Same problem here, just I don’t even get an error message. The whole PC just hangs, in fact, it hangs so hard I have to do a hard shutdown since ctrl-alt-del doesn’t even respond. Picture is still there and sometimes the sound keeps going.
It happens almost exactly at the same time too, about 5 minutes of flying around my home airport of EFVA and it crashes. Doesn’t matter if I use add-on or default aircraft. Funny thing too is that I just started using MSFS 2024 a couple of days ago for the first time and it’s basically unusable, quite the first impression eh? 
I’m using Windows 11 24H2 Home with a Sparkle Arc B570 Guardian OC. All latest drivers and updates installed. I have also tested my older RTX 3050 6GB and I managed a test flight of about 20 minutes without any issues so I guess it only happens to some types of gpu’s?
Here are my specs btw:
System Information
Time of this report: 7/4/2025, 16:05:45
Machine name: DESKTOP-H13QDJ9
Machine Id: {8204DDBB-68A2-44E9-99A6-429285BAB37D}
Operating System: Windows 11 Home 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Language: Swedish (Regional Setting: Swedish)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 1405 (type: UEFI)
Processor: Intel(R) Core(TM) Ultra 7 265KF (20 CPUs), ~3.9GHz
Memory: 32768MB RAM
Available OS Memory: 32280MB RAM
Page File: 6478MB used, 27849MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.7.2
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
Mux Incompatible List:
DxDiag Version: 10.00.26100.4484 64bit Unicode
Display Devices
Card name: Intel(R) Arc(TM) B570 Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) Arc(TM) B570 Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_E20C&SUBSYS_4216172F&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 26211 MB
Dedicated Memory: 10072 MB
Shared Memory: 16139 MB
Current Mode: 1920 x 1080 (32 bit) (180Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.646484,0.330078), Green(0.296875,0.621094), Blue(0.153320,0.049805), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.000000, Max Luminance = 253.818100, MaxFullFrameLuminance = 253.818100
Monitor Name: Generic PnP Monitor
Monitor Model: LS24DG30X
Monitor Id: SAM76E1
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Using DDisplay: Yes
WCG: Wcg Supported
Active Color Mode: DISPLAYCONFIG_ADVANCED_COLOR_MODE_SDR
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ad653a309640ce11\igd9trinity64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ad653a309640ce11\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ad653a309640ce11\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ad653a309640ce11\igd12umd64.dll
Driver File Version: 32.00.0101.6913 (English)
Driver Version: 32.0.101.6913
DDI Version: 12
Adapter Attributes: HARDWARE_TYPE_GPU,D3D11_GRAPHICS,D3D12_GRAPHICS,D3D12_CORE_COMPUTE,D3D12_GENERIC_ML,D3D12_GENERIC_MEDIA
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1,1_0_CORE
Driver Model: WDDM 3.2
Hardware Scheduling: DriverSupportState:Stable Enabled:True
Displayable: Supported
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Discrete
GPU Mux Support: Experimental, Uninitialized - Unknown Error
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 2025-06-21 03:00:00, 26365120 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-A14C-11CF-9E6F-7362AFC2ED35}
Vendor ID: 0x8086
Device ID: 0xE20C
SubSys ID: 0x4216172F
Revision ID: 0x0000
Driver Strong Name: oem26.inf:5f63e534fed6c1ed:BMG_IAG_E20C_FWU_wNext:32.0.101.6913:PCI\VEN_8086&DEV_E20C&SUBSYS_4216172F
Rank Of Driver: 00CF0001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Then it is a different problem and you are wrong in this thread. Here a GPU hang is the topic, but not a capital crash of the whole system. In your case also the CPU has crashed, otherwise the Windows system would continue to work as usual.
No I get the same error message so it IS the same problem. Rest of my system is fine and I don’t have any problems in other games I play.
I think you are on to something about the water rendering being the issue. I just did a test flight from my home airport which is close to the coastline. Instead of flying out towards the coas I flew inland and I could fly for much longer than when I flew out towards the water. So after flying for a while I turned back to fly out over the coast and after being just beyond the coastline for a couple of minutes the game crashed with the dxgi_device_hung error message. I also have an Intel Arc graphics card, a Sparkle B570 to be more precise. So it seems something is wrong with the water rendering or rather, the large bodies of it.
I was the one who mentioned water being an issue with an Intel card (Onix B380). I have zero problems near rivers and smaller bodies (Portland OR) but when I go somewhere near an ocean (Seattle WA) I can replicate the crash almost to the minute as I get closer to the ocean. Disabling Re-Bar was promising, I was able to load up a mission and play it most of the way through. But I still had a CTD at the end of my approach, and the graphics quality and performance predictably suffered (borderline unplayable). I’ve pretty much resolved to this needing to be addressed via drivers or game updates, so I’m trying to be patient.
Ok, sorry I mixed it up there. It’s funny, I can also replicate the error as soon as I reach the coastline, using my B570 gpu. With my RTX 3050 6gb however, no problems at all with the exact same settings. I get better performance with the B570 and have 10GB of vram which is preferable to the paultry 6GB of the 3050 so I guess I’ll just have to wait for it to get fixed.
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Wow great job narrowing that down, just realized that all the training that I was doing that crashed were over water. Since I started career mode in Dallas, I was not seeing this, but i opened up florida and then tried to fly to Havana and boom, insta crash.
UPDATE: I can now reproduce this 100% by clicking free flight and zooming all the way into 07FA (Ocean Reef Club - Miami). Insta hang, sometimes dxgi message, sometimes full hang. NOTE: This is in the world map, not even in flight…
EDIT: I zoomed in to where the IFR training is on the world map (somewhere off the coast of England), scrolled around a bit and BOOM, crash. This should be fixable with the ability to recreate. If any MSFT dev wants to contact me, I am willing to demo (I am a dev myself)
Intel Arc b580 12gb
AMD Ryzen 7 5700x3d
32gb ram
Ha thanks. I do a lot of troubleshooting for my job.
So I was poking around on my computer and just had the thought to check my display adapters. I realized that my motherboard’s Onboard GPU was turned on when I thought I had disabled it in the BIOS. I disabled the onboard chip (in my case a Radeon) and left my Intel card as the only active GPU. I was shocked to see that this worked, I was able to load the jet certification mission for the first time.
I’ll do more testing on my rig, but I’m curious if other Intel GPU users could test.
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Hrmm, my chip doesnt have integrated graphics and the bios didnt say much about it.
Yeah, neither does mine. I have a ”kf” CPU, no integrated graphics on that chip.
This just started out of the blue two days ago. No other games are affected. No other changes have been made to the computer hardware or software. All Nvidia drivers have been reinstalled
. This definitely seems to be a MSFS issue. Any ideas on when this will be addressed?
I zoomed all the way into florida just NW of Ocean reef club, then slowly scrolled right until the water. There is a line there (I took a screenshot when i saw it). When this line got to about the middle of my screen, it hung… That has to be a game bug.
same here, and support ticket is a waste of time as usual.
I have never submitted a support ticket. Any guidance as to where and how?