Every Download fails

User Support Hub Install, Performance & Graphics
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ISSUE DESCRIPTION

Since this summer literally every update/download lead to the result “DOWNLOAD FAILED”!

FREQUENCY OF ISSUE

Every time

REPRODUCTION STEPS

No matter if a world update started automatically, a downloaded DLC or a update started in the marketplace

YOUR SETTINGS

The “detailed network Statistic” says:

· Download-Geschwindigkeit 58MBit/s

· Uploadgeschwindigkeit 21MBit/s

· Paketverlust 0%

· MTU 1452

· Latenz 19ms

My XBOX-X has over 600GB free space.

Together with the Zendesk-support I tried the following without any success:

  • Obvious measures like

    • Remove account

    • Sign out

    • Remove and redownload my X-Box-Profile

    • Factory reset KGA/Console

    • Power-Cycle the console and the router

    • Uninstall and Re-download MSFS2020

  • Checks like

    • XBOX-server status and region server checked

    • Net-access not over LAN but over handy-hotspot (I never play on WLAN or with other streaming device active at the same time)

  • Individual tuning like

    • Increase Rolling cache limit from 8 to 16 GIB

    • Clear the “Persistent Storage"

    • Enable “port forwarding” in the router

The re-download (done more than five times…) of MSFS202 works fast and delivers MSFS ready to play – but:

· Marketplace

    • sometimes accessible

    • sometimes not accessible

· Maverick, Dune etc. as well as all extra bought planes and challenges

    • sometimes simply not there

    • sometimes on the start display and download can be started but is unsuccessful

    • sometimes on the start display, download can be finished successful, but cam be not executed due to “error with serverdata”

    • Number of “installed”, “not installed” and “update available” DLC are different any time – I have no possibility not to “start” them, but download starts with huge delay and low speed and never come to another result than “DOWNLOAD FAILED”!

Do anybody have similar problems and know a solution?

Best Regards,

        Kammi#5672
2

Hi @Kammi5672 and welcome to the forum !,

Thank you for this report. We’ve moved your topic into the User Support Hub.

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