Public perception - be it with clients or potential 3rd party vendors and developers - is as important as the reality.
In the last months, MS has basically shut down communications with most 3rd party devs and the top MSFS actors have had zero contact with the public in any way (no Q&As, the anniversary event cancelled, etc) and no explanation was offered as to why.
What’s actually going on, no one knows. But the optics of it are very poor.