Hi, Thanks for your reply.
Nothing is connected to the computer, I’m afraid, except for a mouse and a keyboard.
as for the GFX, I’m sure it is under par, but not to the level that the game won’t load at all. From what I’ve been told - It’s not my computer, I’m helping a family member - the game was able to load in the past on the same computer and the same installment of Windows. It was done through the DVD’s, which now won’t run - when I try to use DVD1 and press setup, it just sends me to the Microsoft Store. It’s why I’ve decided to the invest in the Store version as well - which crashes.