Please tag your post with #pc and/or #xbox. PC
Are you on Steam or Microsoft Store version? Steam
Are you using Developer Mode or made changes in it? No
Build Version # when you first started experiencing this issue: latest version
Brief description of the issue:
After I installed the latest updated that released today I noticed that a few of my planes were missing. I restarted the Sim and got told that I had to download the entire game. I checked my installation directory to find that my “Official” folder got deleted, the “Community” folder is still there.
Did someone else encounter a similar issue?
Title edited to identify specific update.
Same thing happened to me. I was in the SU7 beta and followed the instructions. It deleted everything and I am currently reinstalling the entire â– â– â– â– game. I am so mad. I will never participate in another beta.
3 Likes
Same thing with me. I left the preview exactly as instructed. I have four kids and don’t have time to babysit a reinstall, not to mention the many addons I had installed (and I’m not speaking of Community folder addons).
This is incredibly frustrating. My game is installed already - I can see the 200+GB. Some sort of xbox digital ownership thing as usual. This is the most complex and annoying software to update.
Ironically, the beta preview installed perfectly for me.
Same thing happened to me. I wish we could get some monetary compensation from Microsoft for all this. I have spent so many hours of my life dealing with issues with Flight Simulator. I never experienced this kind of incompetence with Laminar Research and X-Plane. I think I’ll be switching to those guys from now on especially with the new X-Plane 12 around the corner.
Also for what it’s worth, I was not a beta participant. Was just trying to download the update. What a farce.
It’s also deleted my community folder and all its contents 
2 Likes
+1 on this topic, thought I had gone mad when I saw an extra 200gb suddenly available on my hard drive before I started the sim, only to find that the prescribed instructions had only gone and deleted my whole game!
It’s not so much of an issue for me as I have fast internet, but this really is an issue that should be fixed to prevent people with slower connections having a hard time.
Did any of you participate on the pre release testing? If I’m correct, there was a warning saying that if you have the game installed on the default location you might run the risk of missing folders or the game. i don’t remember exactly, but I wonder if that happened to you? I have the game installed on a different drive and if I recall correctly it said something like that if it is installed on a different drive you maybe ok.
Just a thought.
Happened to me as well now I have to spend hours installing all my content!! and that’s a first!
Always backup your official folder!
happened to me for the first time. everything is goooonnneeeee. LOL. All I can do at this point is laugh. No way in hell am I going to do that Traffic OCI thing again and wait another 8 hours. I did everything they said to get out of the beta, but when it went to update, it deleted the entire game. I don’t even remember what addons I had in the community folder haha. And it was so well organized. Holy ■■■■. Unreal.
Yup I spent the entire day installing addons and I will have to continue tomorrow!
I had the same issue I had 351 or so in my folder in content Manger and then I did the install and it said 41. But it still says I have my 58 gb of stuff and all my planes airports and everything are still there. It just says 41 items but I have checked all my stuff is there so what should I do. I mean I really don’t wanna re install the whole game when nothings missing iv been reading people’s issues on this. Why is all my stuff there but it says 41 items and not like 351 even tho like I said I have eveything. Thanks guys. #bugs-and-issues. #xbox