Game is unable to be played on Xbox Xcloud. Can't get past Text Narration screen

[Pianistinator]

SIM INFORMATION

This is vital information for our test team, please do not skip it or your issue may not be able to be reproduced or fixed.

• Microsoft Flight Simulator 2020 or 2024:

MSFS 2024

• Version Build Number (Where do I locate that?):

I don’t know?

• Game Platform (Exampe: Steam, Xbox, MS Store):

Xcloud, xbox version

ISSUE DESCRIPTION

1. Description of the issue:

Game doesn’t get past text narration screen right after loading. Can see mouse pointer in top left corner that won’t move with my bluetooth controller.

2. Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

n/a

FREQUENCY OF ISSUE

How often does this occur for you? (Example: Just once, every time on sim load, intermittently)

Everytime.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue.

1. Load game.
2. Load game again.
3. …reloading again.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

1. What peripherals are currently plugged in? Please name all of them as there could be a potential conflict.

PS4 bluetooth controller.

4. [PC Only] Are you using Developer Mode or have you made any changes to it?

5. [PC, MSFS 2020 Only] Are you using DX11 or DX12?

6. [PC Only] What GPU (Graphics Card) do you use?

7. [PC Only] What other relevant PC specs can you share?

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

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[geester87]

I am having the same issue, why the bot has suggested mods when it was stated we are playing on Xbox via cloud is beyond me. Hopefully they will look into this, available on Xbox cloud play but not past this screen!

[Pianistinator]

Still can’t play! ■■■■.

[Jummivana]

Thank you for the bug report.

We have created an internal ticket to see if our team already has this logged, and if not they will attempt to reproduce the issue and create a new bug report. This item is now marked as feedback-logged. If there is an existing bug report or one is created, we will move this thread to bug-logged

[RVictorPilot]

Have you tried clearing the reserved space and save in the Xcloud menu?

[RVictorPilot]

Click on your profile icon in the top right corner of Xcloud. Go to settings. Manage Games. Look for MSFS 2024. And click on clear reserved space and clear save. This should force you to start all over again and try if that fixes the issue. Maybe.

[Pianistinator]

No effect unfortunately. They’ve uploaded the PC version instead of Xbox for Xcloud.

[DampedWall6338]

I concur with the other persons- I am using cloud version with Xbox wireless controller- when I load flight simulator cloud edition, everything is fine until the screen narration option screen. the mouse arrow is stuck upper left, and neither a controller or mouse works. cannot get past it. I bought the gamepass to play via cloud and now finding it fails. can you resolve this ASAP or I will cancel my subscription

[CaptDave79]

Same here. I’m on Xbox Cloud via Meta Quest 2 and I get the same thing. Can’t click either option, enable or skip, and I have a cursor stuck at the top left. I too subscribed to Cloud specifically for FS2024. There has to be a fix.

[Pianistinator]

I’m finding now every other log in doesn’t work. Basically I can select a flight using the controller but then the start button to go to the menu doesn’t work, so I have to quit to exit. None of the controls work properly either. But then other times it works fine. Weird.