Gaming UI will not allow game to start, unable to sync with cloud

General Discussion & Community Support Tech Talk
,
1

:wave: Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?
NO>

Have you disabled/removed all your mods and addons?

NO

Brief description of the issue:

Gaming UI will not allow game to start, then it goes to the start page and askes to insert the Game Disk… On a downloaded software?? Sometimes it says "Something Went Wrong then States an error code 0x80072ee2

Provide Screenshot(s)/video(s) of the issue encountered:

Detailed steps to reproduce the issue encountered:

Start from icon - start screen starts and says “syncing” - white message appears and says UI syncing 0%, stays there for some time then says “unable to sync”, then waits a while and then main screens appear and it then asks me to put the CD into the drive.

PC specs and/or peripheral set up if relevant:

Win 11 Nvidia G3070 Graphics

Build Version # when you first started experiencing this issue:

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

2

Hello!

Your topic has been moved into the Community Support category.

The Bug Reporting category is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug topic. Using the template is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the Community Support category. If the community can replicate your issue, first search the Bug Reporting category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report, then create a new bug topic using the provided topic template.