Honeycomb bravo throttle, delayed again for me

How about today? My wife ordered the Bravo a month and a half ago and still no delivery. When I inquire about the order, I’m not getting much of a response, if at all. Tried calling the support number and get nothing. I’m not even sure how to request a refund since they’re support zendesk doesn’t respond. It may be too late for my wife to report the fraud to her Credit Card, but I’m tempted to try that next…or the Better Business Bureau. Suggestions?