Has anyone had any luck getting in touch with Honeycomb support? I emailed with some detailed questions and they immediately responded with a ticket number. That was five days ago. Does it take this long for them to respond with technical help? They don’t have a phone number but they should at least respond to technical questions in a timely manner. I tried working through multiple issues with their Bravo last February to no avail. I spent about three months trying to figure out how to get the autopilot operating but was never successful so I just stopped trying. Very frustrating to say the east. Here it is one year later and was hoping to give it a try, maybe I missed something, but looks like I didn’t. I reached out to Honeycomb and still waiting. Does anybody have any ideas how to reach them? Very poor customer service. It’s not fair, spent a lot of money on their equipment and they have no support. Thank you in advance, Teddy
You could try to put your question here?
Honeycomb have a reputation for terrible customer service. People seem to ignore this or didn’t research this before purchase and hence only become aware of it when they need some support. It’s well documented on this forum and others. As with most things companies can’t be judged on the up front marketing or even the point of sale experience. They only ever show their true colours in the customers hour of need. It’s what categorises them as excellent, good, ok, bad or terrible in my eyes.
In this case I think you have to be really patient unfortunately.
Honeycomb Aeronautical does not honor its warranties. I think most of us are aware of the debacle that was the former Honeycomb b Aeronautical Inc run by Niki which went belly-up after the company failed to provide warranty service and took money for preorders for the Charlie rudder pedals and then never delivered them. I had hoped that this type of abhorrent business practice was no longer the case at Honeycomb under new ownership and management, but sadly I was wrong.
I purchased a new Honeycomb Alpha yoke last November from the Honeycomb Aeronautical store at Amazon. The store used Honeycomb Aeronautical Inc’s official banner and I was given to understand that the product came with a two-year warranty. Initially, the yoke seemed OK but as time went on it developed unresponsiveness near the center of the roll axis which has become progressively worse to the point at which the yoke is now nearly useless. I suspect a defect in the rotary potentiometer that meters the roll axis.
Naturally, I initiated a warranty claim with Honeycomb support and provided them with all details. I received a response from some cat who called himself Vincent who jerked me around for over two weeks asking me to do things I had already done and had told him I had done in my initial contact. Finally, Vincent admitted that it sounded as if the yoke had a hardware problem but that Honeycomb would not accept return of the yoke for repair or replacement, but that I had to contact the “retailer” for replacement. Obviously, the return window with Amazon has closed.
Apparently, Honeycomb’s two-year “limited warranty” means that they will honor the warranty if they feel like it. Honeycomb manufactured the product and if it is defective, it is their duty to make it right if it fails within the warranty period, not Amazon’s.
I have a long experience with Honeycomb products over many years and up till now I have been generally satisfied. But after this experience I will never again purchase one of their products. Their products are generally well-designed and function well, but nobody gets it right every time. I would like everyone on this forum to be aware that if your product fails under warranty, Honeycomb will NOT honor the warranty.