Has anyone had any luck getting in touch with Honeycomb support? I emailed with some detailed questions and they immediately responded with a ticket number. That was five days ago. Does it take this long for them to respond with technical help? They don’t have a phone number but they should at least respond to technical questions in a timely manner. I tried working through multiple issues with their Bravo last February to no avail. I spent about three months trying to figure out how to get the autopilot operating but was never successful so I just stopped trying. Very frustrating to say the east. Here it is one year later and was hoping to give it a try, maybe I missed something, but looks like I didn’t. I reached out to Honeycomb and still waiting. Does anybody have any ideas how to reach them? Very poor customer service. It’s not fair, spent a lot of money on their equipment and they have no support. Thank you in advance, Teddy
You could try to put your question here?
Honeycomb have a reputation for terrible customer service. People seem to ignore this or didn’t research this before purchase and hence only become aware of it when they need some support. It’s well documented on this forum and others. As with most things companies can’t be judged on the up front marketing or even the point of sale experience. They only ever show their true colours in the customers hour of need. It’s what categorises them as excellent, good, ok, bad or terrible in my eyes.
In this case I think you have to be really patient unfortunately.
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