How to get to support about a infinitely "pending" marketplace trans

[Hester40MT]

Hi @ZenMusic2,
Zendesk is the official support.

There are many topics on this in the forums. Do a search on “pending purchase”.

One topic is here:

Marketplace purchase is pending -- nothing happens

When I want to buy a plane (steam version) market place, I get stuck after clicking buy or buy and download. Even downgraded from su8 beta to normal. No solution. Same behavior. Tried logout from store, logout from sim, both relogin, same. What is wrong? … purchase is pending. It still is. Very frustrating. Off topic… Bushtrips are a mess. Have to fly them over and over again, still with every update lose all progress, lose navigation points etc. Tried the workarounds, that flies, but then …

In particular, this post:

Marketplace purchase is pending -- nothing happens

For those having issues with a marketplace purchase, please see one of the FAQ topics in support relating to your client: https://flightsimulator.zendesk.com/hc/en-us/search?utf8=✓&query=Purchase&commit=Search Instructions are there as well as who to contact if you are unable to resolve it.