How to view and/or contribute to the ratings/reviews in the marketplace?

[Jimrh1993]

Issue:
One thing the marketplace appears to have is “reviews” and “ratings”, and many items appear to have a number of reviews/ratings, but the actual reviews themselves do not appear to be visible. Neither can I find a way to actually leave a review/rating of something I purchased.

First:  A product’s actual Reviews/Ratings cannot be viewed.

Note the following two illustrations:

1. A page from the Marketplace showing three products that have reviews/ratings:

 

Note that the first item has 11 reviews with a rating of 4.8 out of 5, the second has over four hundred reviews with a rating of 4.6 out of 5, and the third has almost 60 reviews with a rating of 4.5 out of 5.

2. The detail page for the Eurofighter Typhoon:

Note that the only “details” available in the “Rating Details” is a chart showing the distribution of the ratings.

This leads to the obvious question of how does a prospective customer VIEW and READ FOR HIMSELF the reviews that people have taken the time to create?

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Second:  (A corollary to the first question)

If I have messed with product “X” and I want to leave a review, how do I do it?

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As another poster said in a different, (closed), topic touching on this subject, being able to read the reviews is an essential part of the purchase process, especially if the ability to get a refund might be limited.

As that poster said, a product may get poor reviews based on criteria that are not relevant to him, (or might be based on an older version, incorrect assumptions about the aircraft, etc.), and as a consequence, he may choose not to buy something that he would have enjoyed.

Likewise, a product may get excellent reviews overall, but the few less complementary reviews may touch on something of extreme importance to him - and he may end up with an aircraft that he can’t use and be left with a bitter taste in his mouth that could have been easily avoided.

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So, how can we view existing product reviews within the Marketplace, and how do we go about offering our reviews for consideration?

Thanks!

[N316TS]

@Jimrh1993

This leads to the obvious question of how does a prospective customer VIEW and READ FOR HIMSELF the reviews that people have taken the time to create?

There are no written reviews. The “details” is merely a breakdown of how many people gave this many number of stars and how many people gave it that many number of stars.

There is a Wishlist topic for written reviews:

Written Marketplace Reviews

I would like to start by acknowledging that there are other threads that mention this topic, but I feel it’s important enough to warrant as many different threads/votes/whatever it takes to ensure this gets toward the top of whatever priority list the developer is using. This thread isn’t really about this specific aircraft, but to illustrate the importance of the entitled topic I would like to point out the issues that came along with a paid purchase from an approved marketplace item. Being a…

If this is something important to you, please feel free to vote for it.

Note that there is no way to see who voted in these and how many stars individual people gave.

@Jimrh1993

If I have messed with product “X” and I want to leave a review, how do I do it?

Your only option when leaving a review is to give it a number of stars. First, you must navigate to the Marketplace item that you purchased. When you move your cursor over the stars, you will see them highlighted.

@Jimrh1993

Neither can I find a way to actually leave a review/rating of something I purchased.

When you click on a Marketplace entry, the last rating you gave it will be shown. The number of stars you gave it will be highlighted.