I lost everything

Bug Reporting Hub Install, Performance & Graphics
1

With the new update, when entering MSFS, it loaded normally, but I lost everything inside the simulator, hours, logbook, control settings, mouse, keyboard, I tried to log out and log in again and nothing!

I have the deluxe premium version from the microsoft store and on the day of the update I signed the xbox pass. I don’t know if it has to do!

Is there a file that remains on the computer with this data to be saved in case it occurs again?

Is there any way to reverse this?!?

Please help me!

Sorry, for my English!

2

Hi @maglestat,
I have moved your topic into #bugs-and-issues:performance as this area is for what you are experiencing.

When you reinstall or update MSFS, you are given an option to “sync” data. All these settings are stored in the cloud. If you chose not to sync this, it starts fresh again. Your settings may still be stored in the cloud.

3

Hello, I didn’t have this option to sync, where can I find it?

When I open the simulator, it goes straight to the main screen!

There is something you can do, I already signed out and logged in again, I reinstalled from scratch and nothing!

Thanks for moving to the right location and for replying

4

I have noticed that others on the forum are reporting syncing issues as well:
https://forums.flightsimulator.com/t/unable-to-sync-your-data-with-the-cloud-after-a-reinstall/383497

The first option to “sync” only occurs when you first reinstall and if there is an update to MSFS.

If you have more than one xbox related app, make sure you sign out/in out of all of them. There can be 3 apps (if you have them installed). Another option is to uninstall them and reinstall.

5

2 posts were merged into an existing topic: Unable to sync your data with the cloud… (after a reinstall)

6

Yes, that is the same as others are getting. I’m going to move your topic into the other one. It seems as of now there is no work-around for it. But keep following this topic:
https://forums.flightsimulator.com/t/unable-to-sync-your-data-with-the-cloud-after-a-reinstall/383497

Make sure you also submit this to Zendesk.
https://flightsimulator.zendesk.com/hc/en-us/requests/new