My customer experience has been terrific and totally contrary to many many posts.
I had a reverser lever problem on the HC Bravo (which I refuse to fly without). E-mailed HC and got a response in 2 days. Sent proof of purchase and got a pre-paid FedEx label in two days; shipped unit; in 4 days, I got confirmation that unit would be replaced. Two days later, got shipping confirmation. Replacement unit arrives this Friday. What’s not to like???