Is the Marketplace only available in the US?

User Support Hub Miscellaneous
, , ,
1

ISSUE DESCRIPTION

I tried to buy Pilatus PC-24 on Marketplace, I added payment information, then it wants me to update my address, why? That information is in my Microsoft account. On to the problem: When I want to update my address, I can’t choose Sweden (I’m from Sweden) only USA, therefore I can’t update my information and continue with my purchase. Is marketplace only valid in USA?
//Bengt-Ove Peltz

[PC Only] Yes i did

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Every time i try…

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Rebooted my computer
  2. Reinstalled the MSFS 2024

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:
Not relevant

[PC Only] Are you using Developer Mode or have you made any changes to it?

No

[PC Only] What GPU (Graphics Card) do you use?
RTX 3080

[PC Only] What other relevant PC specs can you share?
Not relevant

MEDIA

Please add a screenshot or video of the issue occurring.

Skärmbild 2025-03-13 090341
Skärmbild 2025-03-13 0903411919×1079 78.1 KB

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

2

Hi @BenganPeltz ,

Thank you for this report. We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

3

Forum is for user to user support, recommendation in that situation is to raise a ticket with the zendesk so that the issue and your account can be reviewed by the MS support team: https://flightsimulator.zendesk.com/hc/en-us/requests/new

10

Hi @BenganPeltz,

Thanks for bringing this to our attention. I forwarded this onto our Customer Support team, who have given some feedback that may be helpful for you to resolve this.

Does your account region and Microsoft Store location match?

  • If your account region and your Microsoft store location don’t match, you’ll have a problem making a purchase.
  • You must have a valid billing address and payment option that matches your locale. For more info about how to check and change your region, see Change your country or region in Microsoft Store.
  • If you’ve moved and need to update your region info for Xbox, go to Bring Xbox Live with you and follow the directions to change your region.

If you wish to read further, you can see our helpful resource guide on our Zendesk Portal: How to get rid of the error messages “Purchase pending” and “Purchase failed” on a Windows 10|11 device – Microsoft Flight Simulator Support

If this doesn’t help your issue, you’re welcome to open a ticket with our Customer Support team via the Zendesk Portal, has kindly pointed out by one of our volunteer mods earlier today!

Thanks
The MSFS Team :slight_smile:

11

I uninstalled and reinstalled then managed to get into market place. I downloaded the new world update on 2024 but can not find it in my files or in activities, has anyone any idea how to actually load it.

12

Well one of the settings in Windows was set to USA, that solved the issue i had, i then bought the Pilatus without any problems. Thanks for your support.
// Bengt-Ove Peltz

1 Like
13

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
• Same in Canada