Aerosoft are appalling and have zero customer service skills.
If They don’t like the post they lock it before it’s resolved.
They misrepresent and deliberately misinterpret requests
They avoid answering a direct question
They refuse to help anyone who didn’t buy direct and say customers of the marketplace buying their products are not their customers.
They don’t allow you to vote against them.
They are arrogant, patronising and have the audacity to insult their customers accusing them of having anger management issues.
They say they could offer a solution through their shop then don’t.
They are hypocrits saying the problem is too small affecting too few customers and at the same time say it’s too expensive to help everybody.
There forum is a joke.
And if I had the time I’d tell you the whole story of what’s wrong with them.