Lack of Communication from Microsoft and Asobo

Do you know what bugs will be patched in the SU1 since new bugs are posted daily?

All of them.

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It’s still writing duplicates. :confused:

I used a clean content.xml, deleted the xml file and LocalCache\SceneryIndexes\
Also tried disabling addons from the sim to be sure it wasn’t some manual editing problem but it still duplicates entries.

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Why all the radio silence from the devs? Are they that ashamed to show their faces with this disaster of a launch. Up until this release they were excellent with their news by releasing frequent videos explaining everything

seems like they just took our money and went into hiding. I thought this team was setting a new standard for keeping us up to date
.guess I was foolish into thinking so. The dev may be busy but Jorg and possibly other can do a quick update on where we stand
.i think they owe us at least that much. I was one of the ones who was defending the devs thinking they were busy with fixes, but the most basic of stuff don’t work on a lot of aircraft. 3rd party devs have had fixes long ago but are waiting on Microsoft to release them. Wasn’t that suppose to be one of the ideas of the whole streaming thing
.? I think it’s time for me to go from optimistic to realistic

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I don t understand the silence either, and its starting to feel really stupid to have defended these people in any way.

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The silence is because they went back to “business as usual” with weekly updates on Thursdays that are covering not much more than some marketing speech.

They are now pretending that the current state is good enough to not require any further hotfixes and we now have to wait for the scheduled Sim Updates.

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They’re happy with the current situation. They know people will keep buying, current users will keep defending them and others just don’t care, that’s the majority of users right there, so they don’t have any incentive to take drastic measures and solve this faster. They’ll just take their time like nothing has ever happened.
Business as usual


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One more time folks - Discussion of Moderation is not allowed. If you have concerns about a Staff Action, send a Direct Message to @moderators and someone from Staff will reply.

Just curious, what drastic measures are you proposing?

So far, the only thing that MSFS / Asobo have acknowledged is the CDN issue at launch, not the User Interface for control bindings, or the lack of Quality Assurance testing.

Last year, Sonos (maker of speakers) undertook to redesign their app - which was a disaster. It had a confusing interface, was buggy, and omitted a lot of features that existed in the previous version that people wanted. The stock dropped, and the CEO eventually stepped down. A board member stepped in as interim CEO, and sent an email to employees:

“When it doesn’t work, our customers are taken out of the moment and are right to feel that we’ve let them down. I think we’ll all agree that this year we’ve let far too many people down
 Getting back to basics is necessary
” - Tom Conrad, Sonos

I don’t think MSFS would exist without Jorg Neumann’s enthusiasm and optimism for the platform, and he has a tough job convincing users, developers, and his bosses that it can be done. But he needs to “get back to basics” and convince his bosses that QA needs to be a priority going forward.

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As someone who’s been feeling a bit frustrated with the lack of communication, I’m curious to know what you all think ideal communication looks like. I heard that the Asobo team just started working again last week after their holiday break. They mentioned on their blog last Thursday that we’ll get a feedback snapshot this week to see what they’re working on. They’re also planning a dev livestream. I’m just wondering what the community’s expectations are for communication.

Also, keep in mind that the lack of communication feels longer because the Asobo team had two weeks off for the holidays. They’ve only been back to work for a week, and we did get a blog update.

My expectations are weekly updates (which we’re starting to get. What is being worked on (which we will get this Thursday), and transparency on the state of the sim (which we really haven’t gotten much of).

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they can’t keep using the holidays as an excuse. the sim has been out long enough now. Its not like it was release christmas eve. Nov 19 until now with the number of people working on MSFS2024 should at least have even the basics fixed. How is that some games with a few devs can release daily/weekly updates but this huge team can’t? Like I mentioned the 3rd party devs had fixes for their aircraft long ago but are waiting for the Microsoft team to release their update. I mean landing lights not even lighting up the ground in front of you?? How did that ever make it past their “testing team”?

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For some it seems like “ideal communication” would be having their hands held on a daily basis, which isn’t realistic.

I’m fine with the weekly updates, especially since they are busy fixing the issues, you know, just like how they were for MSFS 2020.

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For starters, an honest list of ‘known issues’ so that the community and moderators don’t have to waste their time reporting and confirming bugs that Asobo are already aware of - and might even have fixed.

This should have accompanied the release but considering how long a list it would have been, it would’ve been an admission that the sim wasn’t in any fit state.

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I understand what you’re saying. Again, I feel the same as most of the community but here’s some take away:

We had a massive update on December 10th.
Smaller update on December 20th
Two weeks of holiday break
Back to work last week on January 6th
Hot fix on January 9th

They’ve only been back a full week and they (Asobo) have A LOT on their plate with bug fixes and what not.

Again, I completely understand where you’re coming from and I’m very frustrated with the state of the sim but at the same time, they’ve only been back a week. I’d much rather Asobo release a solid, well tested patch than a broken junk update. Communication is starting to be more common, although not as transparent as I’ve been hoping for.

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The problem is that these are copy/paste boilerplate, procedural communications, and are about numbers not sentiment. The Feeback Snapshot is often the most frustrating thing for me, because it is missing any kind of internal QA acknowledgement.

The last Dev Q&A - post launch - only acknowledged the CDN issues that prevented a lot of people from entering the sim. They did not - and still have not - acknowledged how the sim itself was more like a beta release.

So, even though there have been a few weeks of holidays, we are 2 months post release without acknowledgement of the wide range of issues, and little has changed. So expectations are higher than normal for a more meaningful communication (in my opinion).

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You make a valid point. There hasn’t been any transparency on the state of the sim right now.

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This is why the Community Management team need proper insight into what is actually going on. They were hired to be the voice of MSFS, why not give them enough insight to actually do their jobs properly?

Currently, Asobo/MS may as well just change the CM’s job title to Moderator/QA, because they have clearly not been given the tools and info required to manage the community.

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I do not believe everything shut down over Christmas and new year without anyone working on the fixes
 no company does that.

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