I purchased this addon from the marketplace earlier today and it still hasn’t downloaded to my system. I’ve restarted the sim a few times but still no luck.
As a side note; I purchased the Aerolite 103 at the same time, that downloaded straight away.
Any help/ideas would be most welcome.
Same problem. I bought and steam says I bought it. I went through steam and made purchase and then would click download and nothing ever happen. After a few minutes, says I no longer OWN it and need to buy again.
Hi btdc00,
I had the same thing happen. Thanks for letting me know about Zendesk (I didn’t know about that) I’ve just checked it out and it seems i have to wait 24 hours before i can file mine.
I’ve bought many things from the marketplace. It’s put me off using this vendor again.
No worries
Sorry to hear that you’ve been charged and haven’t received it, it’s a clear pattern there is a problem with that upload as everything else is working (as far as I concerned).
Good luck with it & happy landings
I am glad I’m not the only one who got stiffed. I did it twice. I called support, I was transferred to a person outside America and the call was gabbled and got disconnected. I called back and they were closed. I tried to purchase again, I figured I could call back tomorrow for refund for first purchase, so when I tried to purchase again same thing happened. So I am out $40 bucks. Now I lost total trust in Microsoft Marketplace store. This is very frustrating.
To be fair, I’ve bought a lot of content from the marketplace, this is the first time it’s happened. Personally, I’ll just avoid that vendor in future.
I filed my report to Zendesk a couple of hours ago. I’ve just parked up at EGGP after an hour flight from EGLC, visit the marketplace and it shows that I now own it. Installing as we speak, let’s hope it was worth the wait.
So I just signed into MSFS and I was now able to download the KLAS add-on. I also requested a $21 refund via Xbox site. This was very strange. I wish they would make a note that it may take 12 hours for the add-on to appear as a download. Everything is solved.