Loading problem since 2020 add-on


ISSUE DESCRIPTION

Description of the issue: I’m from France, hope my english will be good. Since Yesterday I have huge problem to play. It happened with the add of add-on from FS2020. I suppose there is an add-on from 2020 which is corrupted or does not work correctly with 2024. Every loading screen take a infinite time (free fly, carrer, update player). I’ve tried to uninstall the game, also the save but the problem is still present. I am not able to stop the streaming for 2020 add-on, should be the solution to avoid this problem !

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? N/A

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Every time

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Add every add-on from MSFS 2020
  2. Try to play the game

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant: Xbox series X

[PC Only] Are you using Developer Mode or have you made any changes to it? N/A

[PC, MSFS 2020 Only] Are you using DX11 or DX12? N/A

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:

[PC Only] What other relevant PC specs can you share?N/A

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]


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Hi @LateBike9892662 ,

Thank you for this report. We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

Good news, for information, all streaming of addons from 2020 have been removed. The problem is not present anymore.