Please tag your post with #pc and/or #xbox. #pc #pc
Are you on Steam or Microsoft Store version?
Store
Do you have any add-ons in your Community folder? If yes, please remove and retest before posting.`
I get the same problems whether my Community Folder is empty or not
Are you using Developer Mode or made changes in it?
No
Brief description of the issue: I have 5 bugs to report:
My logbook is not updating at all after each of my new flights and hasn’t for weeks!
Back in August I bought the Grumman Widgeon from the ‘Store’ and used it twice.
Since then I’ve been using a Cessna 172. I always fly in VR using my HP Reverb G2.
After each flight I see a summary, but the Grumman Widgeon is the aircraft it says I flew even though I flew the Cessna 172!
And of course, that summary does not get into my log book anyway due to bug #1
My flight training record was lost when World Update V got installed.
I have not had an airport added to my ‘recent’ airport selection list since July 5, 2021, the day I purchased and installed the program. The updates since then haven’t changed that.
I tried to contact Zendesk about all this. I have contacted them previously in connection with other software, but my username/password options for those don’t seem to work for FS2020. Accordingly I tried to set a new password and their system indicated I would receive an email with instructions. The email I received seemed to indicate that it was about to reset my Flight Simulator password so I haven’t done anything on that because I purchased from the store and am worried they would be resetting my entire Microsoft password. Terrible explanation of what they are intending to do.
Provide Screenshot(s)/video(s) of the issue encountered:
Not sure what that would do unless someone asks for something specific
Detail steps to reproduce the issue encountered:
Made normal flights
PC specs for those who want to assist (if not entered in your profile)
HP OMEN 17" Laptop
Windows 10 Home 64 (always up to date)
Processor: Core i7- 10750 @2.6 GHz
Ram: 64 Gigs
DirectX Version: 12
Graphics: NVIDIA GeForce RTX 2070
Build Version # when you first started experiencing this issue:
VI
Are you on the Steam or Microsoft Store version?
Store
Did you submit this to Zendesk? If so, what is your ticket #?
No
Can only comment on a couple of your issues: #4. Known issue for all of us. Hopefully resolved in next sim update.
#5. You should be able to report issues to Zendesk directly through the “support” link at the top of the screen. Click “support”, then click “submit a request” at top of the page that displays, then just fill in the blanks for all the questions/data requested and submit from there. No log-in required.
Regards
During their broadcast today, Jorg, et al, reemphasized their desire for people to submit Zendesk reports. You’ll find lots of people here that are really anti-Zendesk, but it’s an easy thing to do and hopefully does help them fix issues.
Regards